Mark D.
Great experience!
Keith (Durham Region) was prompt, actually early, and took time to understand our current and future needs regarding door to car access via a wheelchair ramp. We were limited due to existing walkway, landscaping, softness of front yard soil, and slope of driveway. All of those were no issue for Keith, as he came up with a compliant design, allowing for a midway platform for rest/transition to final length of ramp. Not knowing how long we were going to have need for ramp, we chose purchase option, knowing that company will present offer to purchase from us when time comes. Keith worked diligently with us via email well past quitting time. He knew our urgency and followed through. Our installer, Jovan, provided us with an eta via phone call. He arrived as scheduled and proceeded with install in an efficient manner, not disturbing us, PT person or UberEats delivery. Jovan was kind, courteous, dedicated and very helpful. Unfortunately the front door threshold ramp had not been included in Jovan’s inventory list. Wanting to be sure we’d be able to use ramp right away, he drove the 90-minutes round trip to get this final piece. As Jovan was finishing and trying to install threshold ramp, he realized measurements were incorrect and he had wrong ramp. Not to be defeated, Jovan once again drove 90-minutes round trip and returned with correct threshold ramp. Well, as we all agreed, sometimes things don’t go as planned. Jovan got creative with his skills and custom fit to our uneven threshold. Ramp was completed! But Jovan’s customer service didn’t end there. No, he wanted to ensure that we were comfortable trying ramp. It’s our first time needing a wheelchair and ramp; thought it’d be easy. Jovan provided tips for coming down and kindly showed me how to get momentum to reach platform then do same. If I pre open screen and front doors my husband can go straight inside. We really appreciated Keith and Jovan’s dedication to making sure we had safe mobility access. Their kindness, honesty, senses of humor, and respect towards not just my husband (wc) but me as spouse, too. I felt at ease and comfortable with Keith and Jovan during the entire process. Which was an excellent turnaround! If we require any other services that Lifeway Mobility provides, we’ll definitely give them a call and recommend to others. Thanks guys!


