Robyn W.
Misleading customers to get business
I chose Lifetime Movers because I wanted to support a local company and was reassured by their positive reviews and repeated promises. I provided detailed measurements, photos, and descriptions of my storage unit and was quoted 400 cubic feet with a “binding” estimate. I was also told my furniture would be reassembled, my couch would be put back together, and my belongings would arrive by June 4. Unfortunately, nearly every promise changed. At pickup, my estimate suddenly increased from 400 to 550 cubic feet, resulting in additional charges despite their website advertising binding quotes with “no games.” June 4 came and went with no delivery and no communication. I later learned my shipment had not even been assigned to a driver. After being told my route was “easy” during booking, I was then told it was difficult and that no carriers were available. Messages often went unanswered, and updates only came after I repeatedly reached out. When my items finally arrived more than two weeks later, I received only a few hours’ notice instead of the promised 24-hour warning. I had to miss work and was unable to reserve my building’s loading dock. The delivery experience raised even more concerns: • The delivery company was subcontracted despite being told they do not contract out. • Movers requested additional cash payments on site. • Furniture legs had been removed, and my dresser arrived broken. • None of my furniture was put back together for free, despite them taking it apart and advertising full-service moving. • My couch was not assembled despite multiple assurances that it would be. • Several items were damaged or broken upon unpacking. Lifetime later acknowledged that I had been told my couch would be assembled and offered partial compensation. They also handled my broken nightstand appropriately by offering either a replacement or cash reimbursement and did apologize over the phone for how poorly the move had gone. However, when I declined offers of money in exchange for not leaving a review, the company shifted from apologizing to blaming me for the issues. The biggest problems were not the delay or the damaged items. They were: • Repeated promises that later changed. • Poor communication. • Contradictory information. • Failure to provide promised services. • Last-minute delivery notices. • Unexpected charges. • Lack of accountability. Moving is stressful enough without weeks of uncertainty and constantly changing information. The only reason I'm giving 2 stars instead of 1 is because they handled the broken nightstand appropriately and did apologize for the poor service. Unfortunately, those positives do not outweigh the overall experience. Based on my experience, I cannot recommend this company. Edit : after submitting my honest review i received nasty text message from the company.