Arthur C.
Delayed communication but positive response
I mistakingly ordered the wrong size filters. I re-ordered the right size and both were shipped promptly. I requested a return on the wrong size filters and received the return label. Once shipped back I received confirmation of delivery. Subsequently I have heard nothing despite multiple phone calls and emails. No courtesy return call or any communication for that matter. I have requested a refund from my credit card company. I did get outreach from the company after I posted this note. They proceeded to refund my return and apologize for the delay.
Response from lifesupplyusa.comAug 26, 2026
Hi Arthur, Thank you for updating your review to reflect the resolution, we really appreciate that. We're sorry the delay happened in the first place; that gap in communication after your return shipped back isn't the experience we want anyone to have. We're glad the refund went through and we appreciate you giving us the chance to make it right. If anything else comes up, or if there's anything else we can do to make this better, please reach out and contact us directly, we'd love the chance to help.