Jessica G.
Defective Product and they don't stand behind their warranty!!!!
Less than 15 months old and bowing out. Manufacturer says it's sun exposure, melting the resin from the outside in. No where does it state it can't be located in the sun. They are refusing to warranty their product. Literally the white interior liner is slowly degrading and collapsing, but they don't consider that defective manufacturing. 0/10 Do NOT recommend.
Response from Lifesmart OutletJul 3, 2024
I am sorry to hear about the issue you are having with your spa. We are not the warranty holder for the spa, as that comes from the manufacturer. Based on the listed name, I cannot find a record of your order; however, we may be able to help you communicate with the manufacturer. It is one of the benefits of working with out team, as we will walk with you through the life of your spa to try to help provide the best experience we can. Unfortunately, we don't always have the desired response, but we will help where we can. In this case, I have heard of this flexing of the spa material to bow out and have helped some people get a warranty replacement, but the manufacturer ultimately has to make that decision. It does not impact the integrity of the spa, but it can be undesirable, for sure. Thanks for your feedback, and I hope you are able to get a better response from the manufacturer...the LifesmartOutlet.com Team