Lifesmart Outlet Reviews | Read Customer Reviews of lifesmartoutlet.com

Lifesmart OutletReviews of lifesmartoutlet.com

4.5391 reviews
Bathroom & Kitchen
861 McArthur St, Manchester, Tennessee

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Lifesmart Outlet

About Lifesmart Outlet

Lifesmart Outlet is a trusted online retailer specializing in Lifesmart Spas, replacement parts, accessories, and hot tub maintenance products. With more than 20 years of experience in the spa industry, we help customers confidently purchase, maintain, and enjoy their hot tubs through expert guidance and reliable service.Our Customer Care Experts are available through phone, email, and live chat to assist with:Hot tub selection and product recommendationsReplacement part identificationWater care and maintenance guidanceTroubleshooting and ownership supportWhether you're shopping for a new Lifesmart Spa or looking for the right replacement component, our team is committed to helping you find the right solution.We believe outstanding customer service is just as important as the products we sell. By combining industry expertise, responsive support, competitive pricing, and a customer-first approach, we strive to earn the trust of every customer before and after the sale.Learn more at LifesmartOutlet.com.

Lifesmart Outlet (lifesmartoutlet.com) has 391 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: lifesmartoutlet.com
Website: lifesmartoutlet.com
Category: Bathroom & Kitchen
Location: Manchester, Tennessee
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Lifesmart Outlet reviews

Showing 9 reviews with 2 stars · Clear filters

James S.
May 23, 2025
Second heater in 5 months...
I liked that I was able to find the heater replacement I need for my 3 year old Hot Tub. I don't like that unfortunatley, this is the second time I am replaceing it as the one I bought from you 12/24 has already failed again! I cannot find any warrenty information for this defective heater so I am just ordering another one. Not crazy about the quality of your website that does not address warranties.
Response from Lifesmart OutletMay 30, 2025
If you purchased from us and it is covered under warranty, we would help you get it replaced; however, we have to know and have the details in order to assist. I am so sorry you have had those issues, but please call us when something does not seem right. We will do our best to help and connect you with the manufacturer directly if we cannot. Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon.
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WILLIAM W.
Feb 27, 2025
Our original cover when we bought…
Our original cover when we bought Lifesmart spa was 1000% better quality then this lite weight $800 cover. It's a joke. I should have ordered a cheaper and better one else where. Very unhappy with .
Response from Lifesmart OutletMar 6, 2025
I am sorry to hear you are not pleased with the new OEM Lifesmart Weathershield cover. This is different from the vinyl cover, and the mfg changed all new spas and all new replacement covers to the Weathershield poly cover over a year ago. This cover is lighter, more durable, and better insulated than the previous vinyl covers. Since the vinyl feels heavier, it feels more significant; however, this is the cover many mfgs are moving toward and is growing daily in the market. I hope your experience over time gets better, and your disatisfaction is merely a factor of missed expectations. Don't hesitate to reach out to us if we can help in any way! LifesmartOutlet.com
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Mary Cartwright B.
Sep 2, 2024
Your website kept a message on top of…
Your website kept a message on top of my order form. I tried 4-5 times to buy it in the previous two days. Very frusturating
Response from Lifesmart OutletSep 16, 2024
I am so sorry you had issues with our website. Please know if you ever have issues with our site, you can call us direct and we can prepare everything for you! I am glad you were able to get your spa ordered! The LifesmartOutlet.com Team
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Greg T.
Aug 23, 2024
Bad delivery process
The delivery was nothing like agreed. The hot tub was delivered at my house in Vermont which is 5 hours away from where I live currently. I was told I would receive a phone call to schedule a delivery appointment. What happened was two guys showed up in my driveway and dumped the hot tub in the driveway. They did not even come to the door of the house to see if anyone was home. I know this because I caught them on security camera. Also I just called about a question on the installation of the hot tub two days ago. And no one has returned my call
Response from Lifesmart OutletAug 30, 2024
I am sorry for the issue with the delivery...that is definitely not how it is contracted to go. We will be here if there are any issues along the way. We are here Monday - Saturday (closed on Sunday and major holidays). We also have LiveChat on the website. We do our best to return any missed calls within 1 business day (did you call us or the manufacturer?). If you indeed called us, I hope you have gotten a call back or tried us again so we could help you resolve any questions or issues! Thanks from the LifesmartOutlet.com Team
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Walid H.
Jul 2, 2024
You’re website it is not working well…
You’re website it is not working well at all so fix it
Response from Lifesmart OutletJul 3, 2024
Hello, Walid...I am not sure what issues you are having with the website, but I believe Hannah helped resolve your issues. If there is something specific happening, we will search for a resolution directly! Thanks, LifesmartOutlet.com
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Alice E.
Apr 26, 2024
I was not sent the same item I ordered
I was not sent the same item I ordered. I ordered the gray leather top and was shipped after 8 week hold a vinyl black topper for the hot tub
Response from Lifesmart OutletApr 30, 2024
Thank you for taking the time to leave a review on LifesmartOutlet.com. You cannot order a gray leather spa cover from our site. We only offer the OEM cover provided directly by the manufacturer, which is a black poly weather tech. The former cover was a vinyl cover; however, the manufacturer discontinued those covers in October 2023 and switched all new spa covers and all new replacement covers to the black poly weather tech (which are listed on our site with photos...though it is tough to tell the material from the photos). If you ever desire or prefer a vinyl option like the ones that came with the spas originally, you can call us...we have an aftermarket option we can help you order!
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Juan B.
Apr 16, 2024
I was expecting a 50sq ft like the…
I was expecting a 50sq ft like the original, and I got a 40sq ft.... that 40/50 is a scam...it is a 40sq.ft. period! It's smaller than the original. Next time, I'll get it from Amazon for half the price
Response from Lifesmart OutletApr 30, 2024
Thank you for taking the time to leave a review on LifesmartOutlet.com! We’re so grateful for your feedback & hope to work with you again soon. The aftermarket Darlly filter is the exact same dimensions as the OEM filter for your spa (40/50 SF is the square foot area of the paper pleats when spread out and unfolded). The 2-pack is because the manufacturer recommends always placing a dry filter in the spa to protect the pleats; therefore, each week when you rinse/clean the filter, you simply swap the fresh one into the spa. You can also get the OEM filter for just a little more. We sell the Darlly aftermarket filters at a significantly higher rate compared to the pricier OEM filter and never have problems with them. They are a great filter!
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Denise E.
Feb 11, 2024
Not manufacturer filter& high cost
While the product was shipped and arrived in new condition. It was misrepresented as an actual lifesmart filter It is not and does not function as well. Overpaid too.
Response from Lifesmart OutletFeb 15, 2024
I am sorry you did not understand the distinction between the filters, as each brand is clearly labeled Darlly or Filbur OEM filter. The Darlly offer about a $20 savings over the OEM Filbur filter, and we are sorry if it did not perform up to expectations. As it sounds like you already know well, the filter should be rinsed weekly and cleaned monthly, and a DRY filter should always be put back in the spa (which is why we sell a 2-pack, so you can rotate to a fresh filter each week). Thank you for taking the time share your feedback, as it is helpful for other customers! The LifesmartOutlet.com Team
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