Nathan & Anathea W.
Two Professional Customer Service Representatives
I was very pleased with the two individuals I interacted with both via chat and phone: Charity and "Chandler." We have a unique off-the-grid residence in Pilot Valley, NV. Our driver's license has an APN number address, and we use a P.O. Box in West Wendover, NV to receive mail. Charity spent time following up with your organization's freight carrier to see if we could meet them at our drive or the USPS. Unfortunately, we will have to accept delivery at the freight carrier's SLC hub, but Charity followed up with a voice mail informing us of this fact prior to ordering. Your website account would not accept our credit card - it kept providing an error message and deleting payment fields. I called and spoke with Chandler, and we finally had her directly order. The order was successful. Both ladies were extremely patient and very professional given our odd situation. This does not necessary seem to be the norm in companies nowadays.
Response from Lifesmart OutletDec 8, 2025
We’re so happy to hear that you had a great experience with us (specifically, Charity & Chandler) & that we hope your new hot tub meets your expectations, too! We look forward to working with you again for any of your spa needs. Thank you, LifesmartOutlet.com.com