CB
I did not feel my concern was taken…
I did not feel my concern was taken seriously. I kept getting "canned" answers. In the end their solution was to replace the bag of food. I would have preferred they investigate and get back to me with their findings. Very disappointed in how things were handled. Life's Abundance food is great but I don't care much for their customer support or marketing departments.
Response from Life's AbundanceFeb 28, 2019
We regret that our response left you feeling unheard. As a long time customer, you know that we can do better. Please know that we have reviewed the interactions that lead to your disappointment and will take this as an example to help us improve the level of service. Directly to the concern you raised, be assured that the formula you received is indeed the formula you are accustomed to feeding. As you know, size and color variation between batches is possible, particularly when considering natural differences in raw materials, and differences in manufacturing equipment.




