Ken
High pressure sales; guarantee not honored
High pressure from breeder to use this food; my puppy did not like it and became ill. As soon as food was changed, she recovered. Contacted the company pursuant to their satisfaction guarantee and was met with defensiveness and unwillingness to actually honor the guarantee.
Response from Life's AbundanceJan 24, 2020
We're sorry that our food was not a good fit for your pup! Outside of the G.I. symptoms that can sometimes come with a change in diet, any form of illness is by no means a normal occurrence resulting from regular feeding conditions. We take all reports of adverse, or suspected adverse reactions very seriously. If you truly think that a Life's Abundance diet contributed to your dogs’ sickness, please report it to our Customer Care team so we can investigate fully. We would also like to hear more about your experience with the satisfaction guarantee. We can be reached Monday - Friday 8:00 am - 7:00 pm EST at 877-387-4564.