Eva A.
I would give negative stars if…
I would give negative stars if possible. I bought the welcome pack, $149 + shipping. It came with “treats” that smelled like bran muffins- the new puppy had zero interest so had to run out to buy more for training. The puppy wouldn’t touch the food. She was not eating at all, so I had to run out and buy food. I have her the bully sticks, and they SHREDDED INTO SHARDS and broke- real bully sticks don’t ever do that. I asked for a refund and was told to mail it all back AT MY OWN COST - the rep finally said mail back 2 scoops of food & the empty bag- my dog ate 4 pieces Max of that food so we had the whole huge bag left- to mail it would have been really expensive- well, I guess that that wasn’t correct, because they gave me $80 back for everything I returned. I kept the conditioning spray & the shampoo. I have never in my life had worse, more unprofessional customer service. Steer clear unless you KNOW your dog likes this food. My dog is doing great on another food- eating and thriving. This place is a rip off and they are REEEEALLY RUDE and unhelpful when it comes to their “money back guarantee”.
Response from Life's AbundanceOct 8, 2020
Thank you for taking the time to leave a review. We hate to hear that you had a bad experience with our product. Typically, we are known for our excellent customer service, and for our quality products that pups love. We are so sorry to learn that we missed the mark with you. Please feel free to reach out to our Customer Care Team at 877-387-4564. We would be happy to look into this issue for you.