Amy
Very expensive plus charges shipping
Very expensive plus charges shipping. Last order never received. When I called about it representative acted like I was lying.
Response from Life's AbundanceMar 12, 2021
We are so sorry to hear that your experience with us was not up to par. We pride ourselves on great customer service, so it is unfortunate to hear about your situation. There was some conflicting package tracking information on our end, so we wanted to take the extra step to verify with you. We certainly did not intend to leave you feeling at fault, and hope your dog enjoyed the replacement bag that was sent out to you. As far as the price, we realize that when you compare a bag of Life’s Abundance pet food to other foods, it may seem like ours are more expensive to feed. However, in general, that’s not the case at all. That’s because the most accurate way to compare the price of one pet food versus another is the cost to feed a meal. For example, the suggested amount to feed a 30 lb. dog Life’s Abundance All Life Stage kibble is 1 ½ cups whereas a competing food may be 2 ½ cups. So, if both foods cost 50 cents a cup, the Life’s Abundance would cost 75 cents to feed and the competing food would cost $1.25 to feed. Because our Life’s Abundance dry pet foods are so nutrient dense, the suggested feeding is generally less than many other brands so it ends up costing less to feed than other brands. As for the shipping cost, we can certainly understand your concerns. Please know we are constantly looking for ways to keep shipping reasonable and improve delivery times.