Constance
Shipping issue.
The product is excellent. However, the bag had about a 5 inch split near the top of the bag. About two cups of dogfood came out of the bag. The box had greasy stain inside from the food. It should not have been shipped that way. I worry about rodent contamination at warehouse.
Response from Life's AbundanceJul 2, 2025
Thank you so much for sharing your feedback. We’re so glad to hear you and your dog are loving the food! We’re truly sorry this was how your very first order arrived. We know it’s disappointing to open a box and find a damaged bag, and we just hate that this was your first impression of us. On the upside, we're glad for this opportunity to get to know each other better! One of the unique things about Life’s Abundance is that we're 100% employee owned and operate our own facilities, rather than relying on third-party distribution. That means we control every part of the environment—from temperature and pest control to the employee-owner who carefully packs each box. We have rigorous, up-to-date pest control protocols in place, so you can feel confident your product is safe before it ever leaves our hands. Shipping damage does happen, but it definitely isn’t the experience we want for any customer. If you haven’t already, please reach out to our Customer Care team at 877-387-4564, Monday through Friday, 8 am–7 pm Eastern. They’d be happy to help with a replacement or answer any questions. Thank you again for your feedback—we appreciate the opportunity to make this right!