Kelci W.
Disappointed after many years.
I have been an auto-ship customer for many years. I have been happy with the early notification of shipments so that I could make changes as needed. This last time, I received a notification of shipment at 12:41 pm on the same day the shipment was made. As soon as I saw this, I tried to call (too late) then went to your website to request a hold on the shipment. I never got a response. Instead, I received the shipment which I do not need now and may never need depending on my dog's digestive problems. Money down the drain.
Response from Life's AbundanceJul 28, 2025
Hi Kelci, thank you so much for being a loyal Autoship customer since 2016. We’re truly grateful for your continued support and are sorry for the frustration this recent experience caused. We know how important those advance shipment notifications are—especially when you're trying to make a change—and we regret that the timing didn’t allow for that this time. Your call came in after business hours, and it looks like we missed the chance to step in and help. That’s not the experience we want for you, and we understand how disappointing it must’ve been to receive a shipment you no longer needed. If you’d still like to return the order, our Customer Care team would be happy to take care of it for you. Just give us a call at 877-387-4564, Monday through Friday, 8am to 7pm Eastern. We’re here to help in any way we can.