LifeProofReviews of lifeproof.com

After putting in the warranty claim on my husband and I phone cases and screen protectors. With lifeproof. My husband received his replacement phone case in the mail no problem. But my claim was denied. I redid another claim. Sent in photos of my Damaged phone Case and screen protector Along with the receipts. And after countless emails they’re still asking For move photos that I have no idea what they talking about.At this point I feel like They’re making a joke out of me. my husband and I spent almost $300 to protect our phones and the product that we got is just not holding up to the standards of what we were told. I won’t buy anything from them again

I have not received my package yet from lifeproof. They sent me a tracking number and order number but it does not work! And i cant get in contact with anyone.

I ordered a life proof case, paid $29.99 for overnight shipping and it was delivered completely broken! I tried for several days to get someone to respond to my issue and yet no one has replied to me. They claim it’s because of the COVID-19 issue, but it’s still not fair to the customers who paid money and didn’t get a product that is usable. Their warranty service set up is a joke! Their customer service office is closed because of the COVID-19 problem, I’m sorry but that’s not an excuse lots of companies have people working out of their homes to answer questions about their products they should be no different. If you can’t run a business completely then it should just be closed completely!

DON’T BUY I have try to contact them for 3 months now with NO response and no new case they say go to the website on the phone I have fill out the information 3 times? No response lifetime its a lie. Francesca

not worth the money at all. they break after a few months of having them, barely lasts a full year, even though it’s well taken care of. their customer service is horrendous as well to deal with. be warned if you’re ordering in Canada as it does NOT show the proper currency. don’t waste your money!! also PSA: found a case on Amazon EXACTLY like lifeproof but better, for a THIRD of the price.

The lifeproof fré case used to be amazing, now they are crap and they do not stand by their product. Trying to get warranty on a case that is 6mths old and feel like they are giving me the runaround!!!!They do not stand behind this product!!!

DO NOT BUY A LIFEPROOF CASE!!!! The claims this company makes are false. From personal experience with more than one of their cases, I warn you... stay away from their products. People you talk to can not hear you when using this case. The volume on and off button for the case stops working very early on. The case is definitely not waterproof. Most importantly, the claim that the case is in fact “Life Proof” and protects your phone from breaking and cracking when dropped is absolutely false. They will not replace your phone when their product fails to protect it either. Customer service also has not gotten back to me regarding the above in almost two months. For the almost $100 this case costs, save your money and buy two or three cases. I would pay the money if the product actually worked but since my $1000 phone is now ruined from a 3ft drop, I will NEVER BUY THIS PRODUCT AGAIN. This is the first review I’ve ever written for a company because their claims are so grossly false that they should be sued. Phones are too expensive to claim that your case will protect it when it absolutely does not.

You guys suck so bad. You used to have a product that actuality functioned the way it should. Waterproof case and all the bells and whistles. So now you've decided to lower the bar completely and offer none of that protection anymore. Your cases used to be indestructible. Now they are plastic pieces of junk that don't help at all. My phone is not protected, you took away the screen protector and the water proof function. Way to go! You had a product that worked and now you have completely given up. I hate this company. Why would you downgrade when you had a winning product? Thanks for sucking. I will never buy from you again. Good job.