LifeProofReviews of lifeproof.com

I recently contacted LIfeProof about a warranty claim for a Samsung 9 FRE case. After having received conformation of the claim they send me a case that was the wrong color. when I contacted them about this they informed me that that color case had been discontinued LifeProof then informed me that they would send a Next case, but this would not due as I explained that I needed a waterproof case. The next contact from them informed me that they were unable to validate my warranty claim. After validating my claim and sending me cases that I didn't request now the warranty is invalid.! Why did LIfeProof inform me that that warranty FRE case in Black and green was discontinued before sending a purple and coral case. So If they can not fulfill a warranty they invalidate it seem a poor way to treat costumers, I believe I will look for another company for a case. In addition the FRE case I requested is available at Amazon so much for discontinued.

Outrageous price, ($130)! Supposed to be waterproof but mine seems to get dust inside. Would not trust it in water. The screen is hard to see in the sunlight and has air bubbles. Looks terrible. Would not recommend this product

I am extremely disappointed about my Life proof experience. For starters, I had this type of oil between the screen and the phone, I’d clean it and it would come back. I looked up methods to get rid of it, still typing away two months later with an oily screen. Lastly, it failed to even protect my phone! My iPhone pro has a cracked camera because this expensive joke “Life Proof” is playing. What angers me most is that they don’t guarantee the product by offering to replace a phone that your product was supposed to protect! Never Again.

I submitted a warranty claim regarding my “Lifeproof iPhone XR slam series case”. After paying the shipping charges for the replacement case, I received an email saying this case was discontinued and another case was shipped, Thank you for reaching out to Customer Service. We are sorry, but the SLAM Series case you selected has been discontinued. We've gone ahead and ordered a NEXT Series case for your device to ensure it continues to receive the best ollowing is a copy of that email. “ Thank you for reaching out to Customer Service. We are sorry, but the SLAM Series case you selected has been discontinued. We've gone ahead and ordered a NEXT Series case for your device to ensure it continues to receive the best protection available. Please let us know if you have any questions or concerns. We appreciate your business! Fun Fact: Prehistoric otters weighed over 100 pounds and were over 6 feet long! The case I received is screenless and is not waterproof. The replacement case is not adequate for my needs and is of lesser quality of my original iPhone XR Slam case. I have researched these Lifeproof case sales and it appears they are still available for sale; as well as a similar case for this phone (iPhone XR Punk case). I’m requesting to have one of these waterproof cases shipped to me without any additional shipping fees. I will happily return this screenless iPhone case after I receive a replacement. I have not been successful with contacting customer service, or find an email address to reach out to any other section of the company.

Cheap cases,when I try to warranty my 90 dollar case which is black and green they told me my only choice was a pink and teal cover,well i am a man and that dont work for me.Told me black was discontinued.

My phone is smashed and can’t read the screen don’t waste your money it’s not life proof at al it’s the biggest waste of money on a screen protector

LIFEPROOF covers do NOT protect a phone effectively at all. And if you contact customer service they come up with every excuse in the book to avoid any responsibility for their products not living up to their claims. I've had LifeProof Fré mobile phone cases for years with my iPhones - mainly 5 / 5s / SE series. Over the past the rubber edges of the cases started to crumble, then disintegrate, and in one case totally split into may parts. A week or so ago my SE (new last year) fell in its LifeProof Fré case and the result was that all I can see was a load of lines of many colours - I can hear calls, cannot answer any, cannot see who is calling. Result a phone that is dead effectively. LifeProof say: "WATERPROOF | DROPPROOF | DIRTPROOF | SNOWPROOF" "FOUR PROOFS. ZERO DOUBT." "SURVIVES drops from 2 metres" "When the action heats up, FRĒ hangs tough. The integrated scratch protector deflects damage, yet it’s so imperceptible that you barely notice it’s there — until you’re glad it is." So on contacting customer service they avoid any responsibility on whether a phone is protected or not - the opposite to the protection they claim on their website. Not only do they avoid responsibility and not offer any recompense for a phone NOT protected by their case, they also do their utmost to fob off even replacing a case......... Sub standard customer service for a sub standard product.

Horrendous. Brand new case failed the water-proof test directed in the install instructions. Lifeproof's website tried to direct me to their warranty form which charges a service fee. It gets worse. When I finally got to text chat (NO phone support), I was told the product is discontinued. I was offered a cheaper, non-waterproof case and told to buy a $50 screen protector. Essentially zero warranty. Do NOT buy LifeProof if you want to get what you've paid for.