LifeProofReviews of lifeproof.com

A worse case I cannot imagine. Granted, my case is years old...BUT...it just sits on my bedside table. I use my phone only to listen to podcasts at night. It stays where it is. But check this out - THIS CASE IS DISINTEGRATING!!! It's hard to imagine this, but I swear it's true. Like it is just falling apart and crumbling like a piece of toast or something. Every time I touch it, the case seems to get more fragile and more of it falls off. Like an ancient ruin or something. Serious P.O.S...I have a feather collection that is more resilient.

‘Fre’ phone case literally disintegrated within 3 months of use. Had to pay for return postage AND replacement postage and the replacement case did the exact same thing. Appalling customer service. The warranty and replacement process are a complete farce. Save your money, your time and your phone and shop elsewhere!

i would not even give them a 1 star i spoke with steve a supervisor and he was as useless as there warranty. save your money and go get the $15 case from amazon

Awful customer service. I ordered the wrong case for my phone and tried to cancel the order within minutes. Because no one was responsive ( due to covid they say) I had to put in a claim. Within an hour of ordering I was notified that my order was being shipped. I had to wait for my order to be shipped to me and then go out of my way and send it back where it needed to be processed by the warehouse before getting my return. 5 weeks later and I’m still messaging with them and waiting for my refund. For 4 weeks I was being told that I’d get my refund in 5-7 days. Every message I sent was glossed over and replied to with minimal concern. I finally kept replying and they said there was a mistake and they’d refund me right away. I finally got my refund today.. minus the 5 dollars return free. Yes, I am aware the website says that returns are free... which they are obviously not, but whatever. 5 dollars and I’ll never have to do business with them again. Good riddance! I was a loyal customer for 7 years. Even though I’ve had a few phones break while using their case I still liked using the product. Never again! Part of the convenience of online ordering is not having to do any extra work to buy a product. This has been a disaster and speaks highly about what they think or their customers. If you’re going to over charge for plastic, you might as well allocate some money to pay for folks that will be available to assist customers. $$$ keep my 5 bucks. Eventually people will stop wasting money on your products.

LifeProof does not honor their lifetime guarantee as promised. I paid a hefty price for their phone case and when they were not willing to replace the case they refused to refund me the cost of the case. I reported them to the Better Business Bureau and they are looking into it. Never again!

Beyond garbage. The screen protector makes selfies blurry. The lens cover makes normal photos blurry. The charge port cover fell off making the case useless. The waterproof gasket fell out The rubber around the screen separated. 5 dollar cases from eBay offer more protection. This case should have been removed from its packaging and thrown in the bin.

In September of 2020 I purchased a Life Proof fre for my iPhone 11purchased through Amazon. By November the case was completely disintegrating and falling apart! I submitted a warranty claim and received a new case. Its now January and the case is doing the same thing as the other one. Peeling, disintegrating and falling apart. I have tried to get in contact with someone at Life Proof with no luck. Their supposed "live chat" does nothing but take you in circles with no help! It wants me submit another warranty claim but I don't want another one of their cases! I would like to discuss at least a partial refund but that improves impossible. Avoid these cases!!

I purchased a Lifeproof FRE case for iPhone 12 Pro and the face recognition does not work on it. To return a case I have to speak to chat with a live agent during limited hours. Tried to chat with a live agent on 5 different occasions, was placed on hold for over 3 hours and then disconnected. I tied to send emails to support@lifeproof and info@lifeprof and both returned as undeliverable. Due to pandemic, phone customer service is not available. So now I have a defective case and not able to return it within a 30 days return window. This is no way of taking care of loyal long term customers. Very disappointed with Lifeproof.