LifeProofReviews of lifeproof.com

I would rate a 0 if I could. The rep was super helpful and understanding of my situation, assuring me he’d expedite a replacement case. He told me this regarding my old/broken iPhone 12 case: “As for the old case, keep it for spare parts, donate it, throw it away...” I was particularly happy to hear this because I no longer had the broken case (I had recently moved and didn’t think to pack my broken phone case...) He told me I would get a confirmation email in a few minutes. We got off the phone. I was happy. Until I got the email. It was not in fact a confirmation. It was a request for a picture of my broken case. I have now been told they are unable to fulfill the warranty because I do not have pictures. I have now had back and forth with numerous managers ignoring my request to “pull the call” and instead repeating the same canned response requesting pics and apologizing that without them there will be no replacement case. I was told to throw it away! Now they are saying I can’t get a replacement without it! Poor poor poor customer experience. I am extremely disappointed. Now I want my $69.99 back and a replacement case!

Very unimpressed - Lifeproof products come in fancy packaging but are extremely expensive for what they are. Avoid.

I've been using lifeproof cases since the iPhone 4 never had a single issue I have bounced around with otterbox and had cases crack and tear but unlike LIFEPROOF Otterbox actually takes care of there customers. Got a case not even a year ago the top broke couldn't make a claim on the site so I emailed them and was told it's discontinued but if I get a new phone within a year they'll give me 20% off, so that one can break and I can just keep paying out of pocket for "lifeproof" save your money get a different case.

My case get broken and after I submit my claim, they said product is discontinued, but THEY are still selling it on Amazon. Bunch of layers. You better save your money and shop somewhere else.

Terrible customer service. I bought Lifeproof cases beginning many years ago, and their customer service used to be impeccable. I have moved to a different country now, where for some reason I am unable to purchase a case directly from their websites and despite getting in touch with them through social media and asking for assistance on where to purchase it from, I got no help. I should have taken it as a sign but I used to love their cases and wanted one for my new iPhone 11 Pro - so I ordered it to another country and had a friend ship it to me directly ( I paid for import duties etc and essentially my case cost over $200) I tested the case and put it on my phone, and within two weeks it was unusable! The plastic covering over the cameras was completely scratched up and it is impossible to take pictures with the case on now! I have to take the case off every time I want to take a picture which is ridiculous so I don’t use it anymore. It is the same for the front camera as well, although the back has fared much worse. What a waste of money and effort and I will never recommend or use their products again. how disappointing to see that they have got worse over time in customer support and product quality.

These cases are a heap of expensive junk.the plastic has cracked the rubber peels off under your finger nails.

If I could say 0 I would. ABSOLUTE worst customer service EVER!! After paying that price for a product, it should last, further more Susan, when it does not, the warranty should be upheld. I emailed and tried to contact from may 15 and finally got it resolved June but st. After they shipped the wrong case, and then shipped another to wrong address, I was told they no longer make the 2 cases I need. It's been 1 year since I purchased. Both phones are cracked and broken. Because the case failed. My oldest 2 bought the cheaper cases, their phones are fine. DO NOT WASTE YOUR MONEY OR ENERGY ON A CRAPPY PRODUCT WITH CRAPPIER CUSTOMER SERVICE!!!!!!!!!?!

Zero would be a better rating The case started leaking after 11 months. I tried to file a warranty claim and the website kept looping back to the homepage. Lifeproof did contact me and said the website had issues. So, I tried again, filled out a warranty claim and now a year later I have not heard anything. Save your $100.