Alexandra W.
Don't be fooled by the name
Don't be fooled by the name! This case is not at all LifeProof and the company knows it since they only give you a one year warranty. The company does not care if the case does not protect your phone from drops, water, etc. and will not refund you for the damaged phone. The promises they make on the box when you buy the case are empty and the company has no intention of backing them up. I had to replace the case once during the one year warranty because it was falling apart and my new case's rubber parts have now started to disintegrate as well. The case claims to be waterproof so I took it tubing down the river but was very cautious to not submerge it just in case but it did get splashed a few times. Sure enough, the case was not watertight. My phone got water inside of it and broke. I contacted the company and they responded by informing me that they would never refund for a phone being broken because of their failed guarantees on the case and then offered to send me a new case as if I would want another phone case for my phone that had been broken because I trusted the previous case I had gotten from them. I did not respond. Luckily I did not have to purchase a new phone but did have to spend $120 getting the water cleaned out of it. An expense and experience I would not have had to go through if I had not gone with a Lifeproof case. Don't know how they retain customers with no confidence in their own products, such lack of desire to repair company-customer relationships, and so many bad reviews!