LifeProofReviews of lifeproof.com

Awful case and awful costumer service. The warranty is completely bogus. I spent $90 on a case for my husbands Galaxy edge. I've never spent that much on a phone case but the warranty made me believe that the case was worth. It was not. The buttons on the case didn't line up right and eventually broke off after only 3 months! I filed a claim on the Life proof website and was charged right away for shipping. after 2 weeks I finally heard back in form of an automated email that said my claim was denied and my shipping fees would be refunded. No explanation given as to why the claim was denied. I re-read the warranty. every word. I knew my case met all of the qualifications. So i reached out and was told that I needed to send in pictures of the case with the damage visible next to a piece of paper with my name and date on it. I did this and was told my claim was denied. Again with no explanation as to why. So I reached out AGAIN and was told they no longer carry cases for my husbands phone and there was nothing they could do. This is not in the warranty. No where does it say that if they discontinue the case that the warranty is null and void. I've requested a credit or a refund and no response. So beware! The cases are crap and the warranty is crap. Use Otterbox. I never should have spent my money on this BS.

Complete garbage, I paid 96 dollars for a lifeproof case for my s8 plus and done had two cases with the same problems no volume key cant use Bixby all the keys on the side dont work never again lifeproof is a complete rip off talking bout a lifetime warranty how when they have dis continued the case

Spend $80 a case for it to not even protect my phone. My iPhone Xs dropped from 2 feet and the back of my phone shattered. I reached out to Lifeproof, and they offered me to solutions, refund me my money, or send me a replacement case. Which neither would solve my actual problem of my back of my phone is broken. So much for putting your phone in a phone case if it will just break being in the case. I am very dissatisfied with the customer service of Lifeproof and also their products.

very upset with myself for not reading reviews before wasting 200 dollars on 2 different cases one for myself and one for my husband. since i got my new phone it has not left the "drop proof" case i purchased, which were not cheap so naturally when it fell and cracked my entire front screen i contacted customer service who basically told me i was on my own they don't back their product. they would send me a new case (which didn't protect my phone to begin with) for a small fee but the almost 200 to fix my screen that i paid 100 dollars to be protected by the case i was on my own for. BEWARE!! STAY AWAY!! seriously i can get a case from five below for 5 dollars and threw a screen protector on it and it would probably protect better then this 100 dollar case its CRAP!!

I gave 1 star because no choice for 0 stars! Supposed to be guaranteed for life! Ours broke within the first year, they replaced it. It broke AGAIN the same way (poor design!) now they don't make that model anymore so we are S.O.L.! i WOULDN'T BUY FROM THIS COMPANY EVER AGAIN!!!!

my phone broke in the lifeproof case, falling from a table to a hardwood floor. dont get this product it does not live up to its promises. they offer you a new lifeproof case, which doesnt really solve the issues surrounding paying $800 to fix an iphone screen broken despite the 'quality' of the protective device. worst purchase. don't buy if you would like to keep your phone in working condition!

Lens protection completely scratched after five months of case regular use. Impossible to take a photo with LifeProof case for Galaxy S10+!

LifeProof/Parent organization OtterBox So don’t buy otterbox