Kimberly W.
An investment we will never regret making
Our experience with the Life Ionizer brand has been nothing short of spectacular. We honestly have zero complaints. Our lonizer has literally been a game-changer for us and an investment we've never regretted making. We originally learned of the Life Ionizer unit through friends. We were having dinner and they were serving this water with dinner and it was so fresh tasting we asked what kind it was. This is how we first became aware. When we got back to California, we researched the units. Yes, they are an investment. But if you think about how much you spend on bottled water, it's actually a great investment to have fresh, pure Alkaline and Ionized water. Our unit is the one that goes under your kitchen counter and talks to you (a really cool, unique feature!) There are various kinds of water you can get - Purified, Acidic, Alkaline, etc. We always just use the Alkaline. There is a pre-filter which we ended-up not using. We already had an RO unit when we got it, so we just kept it in place, on the front-end, and then that RO water goes to our Ionizer and makes it Ionized Alkaline water. It tastes super-fresh and clean! I will also note that we have VERY hard water in Irvine where we live. We do have a full-home water softener, as well, so the water feeding into the RO Unit is already soft water. We have the MXL-15 Unit I believe (or the MXL-11). I will check and add a photo in a second. We first-purchased our unit 4 Years ago. It's still working great! When we go on vacation and drink bottled water, I definitely notice a major difference in the taste and my hydration in general. I actually "miss" having "our water" :( I always say to my fiance "Oh how I miss our water from home!" Recently also we got SmartWater for a week, while we had our kitchen remodeled. Again, I was missing our Life Ionizer water. Bottled water has BPA chemicals in the bottles that leak into the water when the bottles sit in a truck in the heat. We drink a LOT more water now, and we just buy the BPA free bottles and fill them up again and again throughout the day. I do notice a difference in my hair and skin, and overall feeling of being hydrated. As for customer service, I personally have never had issues with the support I've received. I have my favorite gal I just email who helps us when we need a new filter, and you can always get in touch with someone via phone. We order filters about every 6 months to a year. They come in a timely fashion, and they are super-simple to install. I also do not find their filter cost to be a lot. It's roughly $60 per every 6 months.