christina W.
Managing my account - Beware of the subscription requirement
Managing my account: I had a live chat with a lifecell representative on their website. I asked for instructions for logging into my account and was told I had no access. I then expressed that I wanted to understand if I had been signed up for a subscription. I really didn't know. I was informed that I had been and I requested to cancel the subscription because I was in the first 30 days of evaluating the product. I also told the rep that I was loving the product and recommending it to friends and family. She then told me my subscription had been cancelled and blocked from receiving future promotions as if I was trying to steal something I wasn't entitled to receive. After giving her the feedback that I didn't understand that the order placed required me to sign up for a subscription she replied that it WAS clear...... Remember, I chatted lifecell to seek to understand something that was NOT obvious to me as a new customer. Very sad and I will not be placing another order for a product I am really liking due to a terrible rep who continued arguing with me for about 15 to 20 minutes.