Reham Ibrahim E.
I had a reaction to their treatment I…
I had a reaction to their treatment I ordered, I contacted customer service and their response was rude ! Very aggressive attitude, the 60days return policy was not applied to my case, they are threatening to not refund if I don't send it back before 2/28 ?? If you're in a rush, just send me a prepaid return label . Very insulting experience. Products overpriced and can be found somewhere else much cheaper as other reviews said.
Response from LifeCell SkinApr 13, 2026
Hello Reham, we’re really sorry to hear about your experience—that’s not the kind of interaction we want anyone to have, especially when dealing with a reaction. We understand how upsetting this must have felt and appreciate you bringing it to our attention. Our return policy and timelines are outlined at the time of purchase, but we’d still like the chance to review your case and assist. Please reach out to us at [email protected]. so we can take a closer look and help resolve this for you. LifeCell Customer Support Team