Find hats and caps for your favorite team in your favorite style at lids.com.
LIDS Sports Group (lids.com) has 166 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Tom G.
Garbage customer service, all reps were of no help, listings lied on the site. Reps take forever to respond in live chat, which defeats the purpose. They are all clearly located in India with the way they were speaking. Never shopping here or at their stores again.
G. H.
The Locker Room by Lids in Beachwood is one my favorite LIDS. The selection of apparel is sweet with some good deals. The service provided by Brandon was great and his ability to customize is top shelf!
OUEDRAOGO
Horrible. Ça fait bientôt un mois que je devrais être livré mais jusque là rien y faire. J’ai beau réclamer une mise au point, je tombe toujours dans les oreilles d’un sourd. À fuir !
Peter
Absolutely horrible customer service. One of my hats came in damaged and trying to speak to a human is impossible. I finally got past the Terminator T-1000 customer service bot and got connected to a live person....just for them to mute their line once they connected and hung up on me after I said "hello" 8 or 9 times. All I heard was background noise from dishes smashing around and kids yelling. Obviously, someone "working" from home or lack thereof. I wish Elon and company would make these reps return to a real work environment. Maybe we would get some real service.
Robby W.
I have done buiz with lids (now owned by Fanatics) on many occasions over the years, and really the biggest issue with them in my recent experiences is just shipping times. Selection is generally good, as is customer service when contacted, but their logistics being so poor really tarnishes the overall experience. If they could just get this aspect dialed in it would go a very long way in improving their reputation with buyers. In an Amazon world, people just are not apt to be cool with waiting weeks for things to arrive anymore, and with lids you cant wait 7 days before an ordered item even ships at all. It comes down to hiring and sales process efficiency on their end, which clearly requires some additional work.
Mathis B.
Masterclass Franchement je suis aller chatelé et la casquette à moins 50 % non la vraiment c trop bien bref je suis refait
Brady
Ordered a hoodie. Paid for 5 to 7 day shipping. It was 6 days before I even got a shipping notice. Then another 3 days before UPS even got the shipment. So how it takes over 2 weeks for something to move across the country I don't even know
William M.
Stained shirt again! They sell extremely overpriced garbage that comes pre-stained. This is the second time so it is not an accident or a one-time event. This company is Fanatics, or is a subsidiary of Fanatics which sent the first stained shirt. With such expensive products, it is expected that they would have some quality control. However, they could care less about the trash they sell. Never again will I do business with these low lives and will NEVER stop spreading the word about how they sell pure JUNK!
