LIDS Sports GroupReviews of lids.com

Terrible. So I paid about $70 for items + $70 for shipping (which was outrageous enough, plenty of other US companies ship to NZ for $10-30, but nobody else had this specific jersey), they sent me a youth jersey instead of an adult one, then wouldn't pay the return shipping from New Zealand or refund me unless I returned it :\

Placed an order online for the two NHL Tampa t shirts. Lids store employee call me two days later and said I can pick up my t shirts. When I open a bag in the store I found only one t shirt. They placed an order in the same day and finally I have received my second t shirts five days later.After two days later I decided order one more t shirt. Two days later in the store when I arrived to pick up my t shirt I open the bag and found that the thirst is incorrect. I don't know who and how they take care about shipping and online orders but that company is awful. i do not recommend for anybody to have a business with Lids.

oredered 5 hats for christmas and receive it the 20 january. I paid 20$ for fast shipping. I call the compgany and they said they have 7 business days before shipping my order. this is not very fast!

I ordered online and came to the store to pick up. When I showed up, I gave the employee my ID, the confirmation email as I was supposed to as in other stores. But no, he treated me like I was an idiot having no clue what I was doing. Bad service, rude employee! Would never come back!

When they send you an email notifying you of 25% off anything in the store it's not for anything in the store. I really don't know what qualifies for the sale because nothing I actually want does. Aside from that the shipping is annoying. It's 9 - 12 days, which is a bit much as it is, but it can take a week or two for them to even ship it. I've never had a problem with the merchandise but if you're ordering online give yourself 3 weeks before you actually need it.

I placed an online order on Thursday, 2/4/2016 9:44 AM (Order #41128179). It's now Tuesday 2/16/2016 9:30 AM. The order still shows as "processing". It has been almost two weeks since the order was placed. I followed up on Thursday of last week (Feb. 11th), and was told "You should receive this order by 2/15" (I have this in chat transcript still). According to the website, "orders of $60 or more, deliver in 9 - 12 business days, including order processing time, which is 1 - 2 days for in stock items". But, we are on the 9th business day now, and it still shows as processing. All items on this order were indeed in-stock items. Anyway, I called to cancel the order this morning, which again, according to the site, as long as it's still processing, and has not shipped, is allowed. I was told when I contacted the chat agent this morning, that she would put in the request, but can't guarantee a cancel. What??? If it has not shipped yet, there's absolutely no reason why you shouldn't be able to cancel the order. This is absurd. "You can cancel an order that does not contain embroidery only if it has not entered the shipping process. It is often too late to cancel an order because we start processing orders for 'In Stock' items within 24 hours. Once an order has been processed and it's too late to cancel, you will need to return the item once it is received." My order shows as processing still. I have received no shipment notification. So, according to the above, then they should be able to cancel it. The chat agent countered with "well, it's already processing, so I can send the request to the warehouse, but it's up to them if they cancel or not. If it's meant to say that it can't be cancelled once processing has BEGUN, then they need to re-word the policy, as that's not what it says. The policy states that it can be cancelled as long as it has not entered the shipping process. My order has not entered shipping, and is still processing. I can honestly say that I am extremely disappointed with this online shopping experience. Truth be told, it is probably the worst online shopping experience that I've ever actually had. I do a lot of online shopping, as do most people these days. I would have definitely been a valuable repeat customer. But given this situation, and depending on the outcome, I'm highly unlikely to ever shop at Lids again (online or in store), and will definitely be sharing this experience with my peers so that they can avoid experiencing similar headaches.

Ordered a jersey online and took them about 2 weeks to ship item out with tracking info. Prior to that, they failed to efficiently answer phone calls or email sent to their customer service dept. Apparently chat messaging was the only way I was able to get an update on my order. I find this company to be quite unreliable and unprofessional.

I ordred my xmas presents from lids.com and got comfermation and order number 38994880. Then proceded to cancelled my order with out notification, no email, no call and ruined my xmas because 8/10 items i ordered are no available in stock. Customer service made no attempt to make it right. I have never been so upset with a company, i have been shoping at lids since my first 5950 but no more. A total joke of a website, i get 5 emails a day about sales but you cant let me know you botched an order. Shame this company is a good idea, but seems to lack leadership