LIDS Sports GroupReviews of lids.com

Cristin was so awesome, she fixed my issued right away, and went above and beyond to make sure I was recieved my package! Highly recommend

Omg worse experience ever bought my hats online next day they send email they declined for whatever purposes. When called than and spoke with manager she start to ask my questions almost like in policy department just to open my account and make an order again. Just ridiculous

Scam ! cancel the order voluntarily, and no refund will be issued to me. scammers.

Lids hides their lack of service to customers by hiding behind their posting of a "delayed shipping" disclaimer indicating that they could care less about their customers. Package is more than 3 weeks late at this point and yes, Lids, YOU collected the shipping fee from me the customer, so this one is on YOU. Online chat is useless, customer service phone line has absolutely none but the most minimal information and is not empowered to provide any solutions. Clearly the company is struggling and not solid, but I have to ask - does anyone in decision making there ever even consider providing some type of amends for the errors on the part of Lids ? A credit, a free shipping offer, a discount on another purchase - ANY form of recourse to incentivize customers to make second attempt ? Based on this, cheap as I am, I will gladly pay more to another provider rather than purchase again from LIDS>

The hat good but I don´t know about the box

I purchased Detroit Pistons jacket back in December 17th they told me that due to coronavirus that I will not get my package until January. Now they're saying that I won't get my package until February.......so I will NOT buy anything from Libs..com again and I will report them to the State Attorney General!!!!

Ordered a Bayern Human Race top that I was supposed to receive on December 9 but delivery was postponed to December 30. Now we are close to the date the delivery got pushed again to January 19. Guess what? I spoke to a customer service representative and he could not even help me. Stay away from Lids.com, place your orders elsewhere. Totally disappointed...

Lids outsources support. Don't blame those guys on the other end of the phone if you're clever and persistent enough to even find it because obviously LIDS DOESN'T WANT YOU TO FIND IT or it would be listed next to all their bs claims of 100% satisfaction and blaming covid for all their awful and classless policies. I will NEVER BUY ANYTHING FROM THEM AGAIN. Hope you save time and frustration by NOT BUYING FROM LIDS ONLINE. My local shop still has ZERO championship gear at Christmas months after the trophy is decided. This company is run by money grabbers. Stay away. Paid for a shirt, it never arrived. Tracking number is worthless, they won't refund. 100% UNSATISFIED