Liberty Bell Auto ProtectReviews of libertybellauto.com

Purchased a warranty policy for my BMW M3. I got the Platinum Prime tier. The coverage clearly states that it would cover suspension components such as tie rods, control arms, etc as well as valve cover (not the gasket). I took my car into service. The mechanic noted that the tie rods and control arms were damaged and car was not able to align correctly. He also noted that the valve cover was damaged / warped. Libery Bell DID NOT HONOR THE CONTRACT. They will make up any excuse not to cover your car. 18 months into the warranty (out of 60) I requested a refund. They only returned 59% of it. I'm still fighting for the rest of it. Shady company.

6 days ago I got this reply from Liberty Bell Auto Protect. "This review is not relevant to our business." so actually it is very relevant !!! "The customer's name or other credentials do not match our records". Here is my info. : my ID# 657498, maybe the other "good reviews" are fake ... "These kinds of offensive, duplicate and fake reviews with will not deter us from providing excellent customer service". and again as I already wrote before DO NOT USE THIS COMPANY !!! DO NOT USE THIS COMPANY !!! DO NOT USE THIS COMPANY !!! They are fast in taking your money , but when it comes to fulfill your claims you will wait.....they will treat you like a dog, running after them. and they will do everything not to fulfill their part. I am waiting more then a week for their respond while my car still in the shop. Ill make sure to advertise it farther !!! this is a real review from customer that been scammed by Liberty Bell .

I was placed on hold for over an hour. No one answered. I left a message yesterday and no one has called me back. Customer service is horrible.

I paid for this warrante 6 months ago, need to use it now. I originally called them December 3rd to open a claim finally got ahold of someone a week later, but now I am unable to get through to them. The auto repair place has tried calling and has had no luck getting through as well. I've spent a total of 4 hours on hold, and have sent an email. I am not comfortable driving my car at this point without repair and I'm now at their mercy. Very disappointing

This warranty didn’t worth a 1 penny

BUYER BEWARE: I PURCHASED THIS POLICY IN 10/19, AND PAID $1150.00 FOR 2 YEARS AND IN 11/20, I PURCHASED ANOTHER VEHICLE. I CALL LIBERTY BELL AND ASKED FOR A REBATE ON THE TIME i HAD LEFT IN MY POLICY WHICH I WAS TOLD I COULD DO. THEY TOLD ME I HAD NO MONEY LEFT IN MY REFUND???, I THEN TOLD THEM I WOULD KEEP THE POLICY AND PASS IT ON TO THE NEW OWNER??? THIS IS NOT WHAT I WAS TOLD BY THE HIGH PRESSURED SALESMAN ( JACOB) THAT SOLD THE POLICY TO ME. AND IT ALSO STATES IN THE CONTRACT YOU CAN RECEIVE A REBATE UPON EARLY SALE OF YOUR VEHICLE. SO THE BOTTOM LINE DON'T BUY ANY POLICY, FROM LIBERTY BELL.

For one this website wasn’t even here for you to put reviews back in September and for two it’s a scam I put a lot of money down then I called them and told them that my car started to make a noise so the guy told me to take it to the dealership the dealership of my car so I took it to a Dodge dealership of course they told me I had to get a rental my car was in the shop for two weeks just for diagnosis when the dealership called to tell them what was wrong with my car the guy wouldn’t even let him explain exactly what was wrong and denied it right away. The salesman and the manager of the service center told me they’ve never dealt with Liberty Bell and never heard of Liberty Bell so they know it’s a scam. And thank God they’re willing to work with me to get all my money back from this crooked company. Also if anyone else has notice every time you call you speak to the same person and his name is Frank. Even when you call and have to wait on hold for 45 minutes it’s still Frank the same guy that answers the phone. The dealership told me the same thing it was the same guy. When you deal with warranty companies it’s always multiple people you speak too. So please do not buy from this company it’s a big scam they take from money from your bank account every month plus the big down payment or whatever you decide to go with I went with the platinum the big one and then when you actually need something small done to your car they deny it when it says it’s approved on the contract then they said 30 days moneyback guarantee and they didn’t give me my money back the guy was very rude. It’s funny how this review has been out for a while now and he wants to come back and say it was a pre-existing issue no it was not the dealership even said it wasn’t it was a recall they paid for the recall and the part that was covered you denied and it wasn’t pre-existing because my car wasn’t damaged. I went over your fake warranty 1 million times I even called you you’re the one that told me to take it in. So you can keep lying all you want because everyone else on here as saying the same thing and you just keep trying to put the blame on everyone else! Grow up and get a real job and stop stealing from hard-working people!

DO NOT BELIEVE ANY OF THE PREIVOUS REVIEWS, THIS COMPANY IS ABSOLUTE GARBAGE. DENIED A CLAIM EVEN THOUGH THE PARTS WERE EXPLICITLY STATED AS BEING COVERED. This company is cheap, yes. Are they good? No. They are not responsive at all during a claim, and need to be hounded to follow up with you or your dealer. Their claims process is absurd, and they find LITERALLY ANYTHING to deny a claim. Our Jeep was at a Jeep dealership and LBA wanted to send their own private inspector because apparently Jeep certified technicians don't know what they're talking about. I guess this private inspector is the Dark Wizard of auto repair and knows better than the Jeep technicians working on these cars every day. We did the tear down for the inspector (they never sent) and they denied the claim. They're stating it's not covered because it's wear and tear. No engine made after 2000 has lifters fail at 100k miles. Not with perfect maintenance records. They will squirm however they can to get out of a payment. There is no appeals process, they deny and you get hosed. To make things worse, you'll have to sit on hold for 30 minutes MINIMUM to talk to a representative. And you have to hound them. They never contacted us or called us during the claims process. I'll definitely be shopping elsewhere for my next service plan.