Liberty Bell Auto ProtectReviews of libertybellauto.com

UPDATE: I've spent HOURS on the phone trying to reach someone to cancel my policy. They declined my repairs, and now that I need to cancel, I am unable to do so. I've tried every extension from 201-209. Many VM are full and hang up. I left VM's for those that were not full. I let extension 209 ring for over 5 minutes with no answer....its ringing as I write this.... I am wondering if they are out of business. They are non responsive when you try to contact them. Looking to the BBB and a lawyer for support. DO NOT BUY ________________ Needed to spend some time shopping warranties. Liberty Bell was the first site that allowed me to fill out the contact form, and I received a call within minutes. Jeff Lewis was the service provider and was extremely easy to talk to. Found him informative, no upselling, and felt the price was very fair. I dont have time to shop around and play games with sales people. Jeff, thankfully, was straight to the point for me.

I was very pleased with the overall experience when purchasing the 5 year plan with Liberty Bell Auto Protect. Mr. Jeff Lewis, agent, was extremely helpful with explaining the program. He was very accommodating and worked it out to, not only give me a discounted rate, but also to alert me to a way where I could take advantage of the discount the day of contact, when my financial status was not what it needed to be at the time. Kudos to Liberty Bell, an awesome 👏🏽 company. Since my review above, 4 years later, it has been an unfortunate opportunity to inform you that the company filed for bankruptcy. I am in the process of getting my money back😔

I called regarding a quote for an extended warranty. The agent informed me of a particular coverage. I questioned the coverage as I did not understand the details of the policy. The agent became irate with me and hung up the phone. I was planning to go with this company but the customer service was disrespectful and unacceptable.

I just purchased this warranty after being dissatisfied with my other company, I was assured they were better then Carshield and Edurance and they always pay their claim especially since my car has always had an extended warranty. My sales guy was pushy too and told me he was my ONLY go to person, funny thing is I've never been able to speak to him again and asked why he lied. I would of stayed with Carshield. My car started acting funny after my policy went into effect, which is interesting because it got a new tranny last summer, fully covered and now its the transfer case, which cost about $6k to fix and it was misdiagnosed in December with motor mounts for $3k and they wouldn't pay for that either. So I get all my receipts of constantly keeping up with regular maintenance and tires and obvious work approved of my prior warranty companies, I get the phone call today that they denied my claim because of pre-existing, if it was pre-existing dont you think in August when the tranny was put in I would have been told??? Seems like they don't want to pay to me. You keep up with you car, you believe the salesperson and Joe White that he's there to help, you take it to Infiniti to get correct diagnose and they still deny you. Why would a buy a car without a warranty to only be denied? Well, because of this I can't afford the amount to fix it and have to turn my car in and take a voluntary repossession and be car less because they lied, especially Joe White! What is the point of buying a used car and keeping a warranty on it if your warranty gets out of every claim stating pre-existing or normal wear and tear?? Thanks Liberty Bell for making a single mother car less and paying on a car warranty that you don't help with! Why have your salesman say your the best and they walk you through it all only to deny 2 claims in of a less than 4 month warranty. Hope you feel good, to make me car less and have to file for bankruptcy because my loan is $17k and it doesn't drive anymore! Hope you feel good cause I'm in tears and I have no way to work or drive my children to school. Nice! Bought my dream car only for you to make me have to give it back for a cope out because you're cheap!

Like almost all extended auto coverage companies, they are warm and excited to sell you a policy. But then, when you have a needed repair, they are slow to respond; often weeks later. BE WARNED! Like me, after rejecting my claim for repairs, I am going to have to take them to court. Liberty Bell is, in my experience, unprofessional and dishonest.So I suggest you find another company that will meet your needs in an ethical manner..

LIBERTY BELL AUTO PROTECTION - WARNING! SIGN UP AT YOUR OWN RISK True story for event on May of 2019 if you are not fully covered. All the mechanics at Ford Dealership in Manheim, PA are not following the proper State Inspection protocol, they will pass any used European vehicle just to make a sale! You the buyer, will end up paying way more out of pocket expenses because all four tires were switched off by the seller after she or he had some inside help with her State inspection. As a result, the new BMW car owner had to change 4 brand new tires that costed him $500 and a State inspection that was supposed to be done correctly is now amounting up to $2,000 because the previous owner either deleted all the codes or paid a friend mechanic clever cheater to help him put on a new State Inspection. Fortunately, the smart Yvan Tran had retained all the Bills as evidences to prove that after the car had an engine diagnostic performed by the best Master mechanics at Sun Motors Cars of Mechanicsburg, PA, they were able to pin point the parties who caused all the defects. LIBERTY BELL AUTO only paid 3.8% of coverage from the $2k out-of-pocket expenses. A new customer had to file a new claim with the claim department but have not seen a larger size check in three months! The customer was not impressed by how Joseph White handled the situation. What is the point of purchasing coverage if it does cover all the parts and labors as mentioned in the policy!

got a quote and an email follow up, thought it was going great replied to the email NOTHING have called back 5 TIMES AND HAVE TO GIVE ALL MY INFO AGAIN WITH THE PROMISE OF A CALL BACK THAT HAS NEVER HAPPEN. this has been going on since 9/17 1stcontact was a Joe White , they can't even tell me if he works there. Hate to thing what would happen if I needed to turn in a claim

I purchased a 2014 Chevy Silverado and 2 days later I found this company I don’t drive the vehicle much but when I went to use the coverage I had purchased I was denied because I made my payments monthly and was not done with my last payment