Liberty Bell Auto ProtectAt Liberty Bell Auto our goal is to provide an affordable coverage plan to drivers looking to protect their vehicles against any expensive unwanted repair bills. From the moment that you have a problem with your vehicle our 24/7 hotline is ready to answer your call and walk you through the simple claims process. We use ASE certified technicians to ensure that your vehicle is being handled with care and in a timely fashion. Call today and speak with our trained service representatives. We will be happy to find a suitable plan that fits best for your budget and your vehicle.
Liberty Bell Auto Protect (libertybellauto.com) has 352 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Samantha B.
My husband has a warranty. They denied because he didn't sign a contract. They are taking payments out every month. He tried calling the customer service number and keeps telling him a representative will be with him shortly. He will be on hold for about 15 minutes then they will hang up. Bad customer service.
John A.
Purchased the Platinum Prime for my vehicle, took my car to the dealership to be diagnosed after hearing some noises from underneath. The dealership pointed out the issue and asked if I had a extended warranty on the car. The dealership called Liberty Bell Auto, explained the issue, and Liberty Bell denied the repair, claiming it was apart of the wear and tear. The service advisor pointed out that its not a wear and tear item, and its only replaced or serviced if there is mechanical issues to that part. My advisor pointed out that he was shocked that they denied the claim, and it is covered by most extended warranties. I remember clearly the associate who sold me the plan, was doing everything to get the sale during my phone call. Even coming down by hundreds of dollars from the original quote if I signed up that day. Which I took the bait and now I realize, I made a mistake. Clearly its about making the sale, rather than providing a service. Funny enough, when the rubber hits the road, as with all 'extended warranties', when the time comes to pay up for repairs, they will deny the repair. Please be vigilant about the 'reviews' on Google and other review sites about their 5 star rating.
Jose P.
this company is horrible i got my protection on august 2020 and i just have a problem in my car September 28 and they said they cant not cover
Israel O.
I was misled on the type of service sold to me. I was told it was exclusionary coverage which lists out what isn’t covered and then everything which isn’t listed is covered
Robert
Purchased the Platinum Prime warranty several months ago. My first usage was After the check engine light came on. Called Liberty Bell to make sure I filed a claim properly...went to an ASE certified shop and 4 issues were diagnosed. two being fuel intake and O2 sensors, one being a door handle and last being a coolant leak from a moulding. ALL of which were declined by Liberty Bell out of hand as the Sensors were "emissions (which they are not) and the coolant leak being a pip/tube (which its not). Basically if their interpretation is in conflict with the ASE certified shop who is looking at the car the items (which are not excluded) are not covered. No reasoning was to be had and when I asked for a full refund their only offered a prorated refund. This organization and their contract is a total scam. I have also filed a complaint with the BBB.
Steve R.
Very deceptive contract cancellation language. Under cancellation they state they have a $75.00 cancellation fee if you do not cancel in 30 days. In an unrelated section not labeled cancellation they have a another $250.00 cancellation fee after 30 days. This provision deals with who gets the refund if you have financed. They bury the added fee so you wont see it. Very crooked company. Why are there multiple cancellation amounts based on the same 30 days? To defraud the customer. There is no legitimate reason to do this. A reputable company does not draw up their contracts this way.
Cheryl M.
Horrible! Did not cover the claim and we were sold a policy that they had no intention of holding up. The said that the dealership said one thing and when we contacted the dealership for the repair the dealership said they never said what the representative at Liberty Bell Said. I will be posting reviews on every platform so that no one else falls for their scam.
Response from Liberty Bell Auto ProtectJun 24, 2020
The contents of this review are not accurate. Your claim was denied due to clear pre-existing issues. Our extended auto warranty does not cover any pre-existing conditions in the vehicle. Thank you.
Rez S.
SHORT ANSWER: DO NOT FALL FOR nice salespeople !!!! All the good reviews are sales experience, they are NOT claim experience at all, you can read them all. NOW if YOU HAVE TIME READ ON: RIGHT AFTER YOU FEEL YOU GOT A GREAT DEAL, THEY WILL ASK YOU TO LEAVE REVIEW ON GOOGLE AND OTHER SOCIAL media and websites, WHICH YOU WILL, BECAUSE YOU THINK YOU GOT A GOOD DEAL. BUT, when it's time to the claim, you will see how s***** they are. I got their highest available contract(which it's supposed to cover everything and they were comparing it to actual manufacturer warranty) and I paid fully upfront. After a couple of months My camshaft adjuster which is part of the engine (engine and transmission is part of even the most basic contract that every single extended warranty company offer) went bad, I took it to the dealer they told me it going to cost me $8,500 to fix it and they call these people and they just approved $300, can you believe the s***???? their reason was it's not in the contract, but, the engine was in the contract, and this part is PART of the engine!!! Have you EVER see any contract to put EVERY single part on their contract? the answer is NO!!! they put the component in their contract which SHOULD and WILL cover all parts and labor in that component!!!! but, as I said, these people ARE shady, and make money this way!!! Then I start to shop around for the third party shops, and I found a shop in which they were willing to do the same job for only $2,900, they still didn't approve the claim for full. And the reason was this is a special part, didn't they know what car am I getting extended warranty for??? The shortest story about this shady company is, they try to get your business and give you a feeling that you got a really good deal and charge you all up front, and they are hoping nothing going to go bad with your car and if it does they will try to lowball it, and if you be aggressive towards them like what I did, they will try to give You a courtesy approval A little more than what they approved initially (in my case was $300 for an $8,500 reaper), and at the end, they will try to give you a partial refund of your money back and they will have you sign a waiver to do not file any complaint or sue them because of their misbehavior. If you want to go through this hell that I went with these people, feel free to waste your time and money on this shady company. And have a fake piece of hope that your car has an extended warranty!!!! SUPER DISAPPOINTED WITH THEM!!!!!!😢
Response from Liberty Bell Auto ProtectJun 24, 2020
The consumer wants us to cover the non-covered components in the vehicle. Liberty Bell Auto Protect stands by the agreed-upon terms and conditions of the contract. As such, the claim outcome was properly generated in accordance with the policy guidelines.