Jamie F.
Do not buy these shoes
Do not buy these shoes. Not as advertised, sizing is wrong, no arch support. I order my size 12, they sent me a 43. No where on the site did it say European sizing. My size would have been a 44. I could not even get the shoe on. They were prompt at responding to my return request, offered me so much to keep them. I want a return and full refund. They told me I need to return to NORWAY. Then they said they would refund 40% which is a little over $20. I paid 59.95 + tax.
Response from Lian FootwearJun 3, 2026
Hi Jamie, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the shoes did not meet your expectations and that you experienced issues with the sizing and fit. We understand how frustrating it can be to receive a product that doesn't fit as expected, especially when you carefully selected your usual size. We also apologize for any disappointment regarding the comfort and support of the shoes. Our customer support team aims to provide available resolution options and work with customers to find a suitable outcome based on their individual situation. We understand that the alternatives offered did not meet your expectations, and we regret the frustration this caused. Your feedback regarding sizing clarity, fit, and overall product expectations is important to us and has been shared with our team for review as we continue working to improve our products and customer experience. We sincerely apologize for the inconvenience and disappointment you experienced and appreciate you taking the time to share your concerns. -Lian Footwear Support Team