Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearJun 24, 2026

Hi Sally, We're truly sorry to read about your experience and completely understand your frustration. We sincerely apologize the item did not meet your expectation when it comes to its fit and then encountering confusion regarding the membership charge is certainly not the experience we want for our customers. We also sincerely regret the inconvenience this situation has caused, including the time you've had to spend contacting your bank and replacing your card. We appreciate you sharing your feedback, as it highlights areas where we need to do better. Our team takes concerns like yours seriously, and we understand how disappointing and upsetting this experience has been. Please accept our sincere apologies for the inconvenience and frustration you've experienced. We genuinely appreciate the opportunity to learn from your feedback and improve the experience we provide to our customers. -Lian Footwear Support Team

Response from Lian FootwearJun 15, 2026

Hi Eniola, Thank you for sharing your feedback. We’re very sorry to hear that the product did not meet your expectations. We also regret that you were left disappointed with both the product quality and the outcome of your support experience. That is never the experience we want our customers to have. We appreciate you taking the time to share your concerns, and your feedback will be passed along to our team for review. We sincerely apologize for the frustration and inconvenience this situation has caused. -Lian Footwear Support Team

Response from Lian FootwearJun 15, 2026

Hi Yvonne, Thank you for taking the time to share your experience. We're very sorry to hear that the shoes did not meet your expectations. We understand how disappointing it was to receive a pair that did not fit correctly, especially when you ordered your usual size. We also regret that the packaging and overall product quality did not match what you were expecting. We know how frustrating this situation has been, and we're sorry that our proposed resolution did not leave you feeling supported. Customer satisfaction is very important to us, and we never want any customer to feel disappointed with their purchase. We appreciate your honest feedback, as it helps us better understand where we need to improve. Thank you for giving our products a try, and we sincerely apologize for the frustration and inconvenience this experience has caused. -Lian Footwear Support Team

Response from Lian FootwearJun 12, 2026

Hi Jill, Thank you for taking the time to share your experience. We're sorry to hear that the shoes did not meet your expectations. We understand your disappointment with the fit, comfort, materials, and overall quality of the product. We're also sorry that the shoes did not provide the experience you were hoping for based on our advertising. We appreciate your honest feedback and will share your comments with our team as we continue working to improve our products and customer experience. Thank you again for your feedback. -Lian Footwear Support Team

Response from Lian FootwearJun 12, 2026

Hi Karina, Thank you for taking the time to share your feedback. We’re very sorry to hear that the shoes did not meet your expectations. We understand how disappointing it is to receive a product that feels uncomfortable, arrives with imperfections, and does not match what you were hoping for. We also apologize for the frustration you experienced during the return process. Our team always aims to provide fair resolution options and responsive support, so we're sorry to hear that your experience left you feeling dissatisfied. We understand your concerns regarding return shipping costs and the discount offered as an alternative resolution. We appreciate your honest feedback and will share it with our team as we continue working to improve both our products and customer experience. Thank you again for bringing this to our attention. -Lian Footwear Support Team

Response from Lian FootwearJun 12, 2026

Hi Maria, We're sorry to hear about your experience. We understand how frustrating it is when you're expecting a package and it doesn't arrive. We also apologize if you felt your concerns about the insurance coverage were not addressed clearly. Our team did review the shipment and worked with the carrier regarding the delivery status. We never want our customers to feel ignored, and we're sorry that this situation left you feeling disappointed. Thank you for sharing your feedback. We take concerns like this seriously and will use them to improve our service. -Lian Footwear Support Team

Response from Lian FootwearJun 12, 2026

Hi Susan, Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and understand how frustrating this situation has been for you. We apologize that the shoes did not meet your expectations in terms of sizing and condition. We also regret that your interactions with our customer service team left you feeling unheard. That is never the experience we want for our customers. We understand your concerns regarding the VIP membership and the difficulty you encountered while seeking assistance. Customer feedback like yours is extremely important, and we are actively reviewing our processes to ensure communications are clearer and support requests are handled more effectively. Our goal has always been to assist our customers and provide resolutions in accordance with our policies, and we are sorry that we fell short of your expectations in this case. We appreciate your feedback and the opportunity to learn from your experience. -Lian Footwear Support Team

Response from Lian FootwearJun 12, 2026

Hi Cathi, We're truly sorry to hear about your experience and disappointed to learn that we did not meet your expectations. We understand how frustrating it can be when a purchase does not go as expected, and we sincerely apologize for any inconvenience or frustration caused. Our intention is never to leave customers feeling unheard, and we regret that this was your experience. Our team makes every effort to review each concern individually and provide assistance in accordance with our policies. We appreciate all customer feedback, as it helps us identify areas where we can improve both our products and our service. If there is anything further we can review regarding your order, we would welcome the opportunity to take another look and assist where possible. Thank you for sharing your feedback. -Lian Footwear Support Team