Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearAug 26, 2026

Hi Tania, We apologize that the item did not meet your expectations and for the frustration you experienced with the return process. At the moment, we’re unable to provide an alternative return address, and we understand that this may be inconvenient. Regarding the VIP membership charge, our records indicate that the VIP membership was selected during the original order. We’d still like the opportunity to review your concerns and assist you further. Please email us at [email protected] with your order details so our customer service team can look into this directly. We sincerely apologize for the inconvenience and appreciate you bringing your concerns to our attention. -Lian Footwear Support Team

Response from Lian FootwearAug 26, 2026

Hi Josefina, We’re truly sorry to hear about your experience. We understand how frustrating it must have been to follow the cancellation instructions, encounter an issue with the website, and then feel that you weren’t given the help you needed. We take your concerns seriously and would like the opportunity to make this right. Please send us an email at [email protected] with your order or subscription details so our team can review the issue and assist you directly. We appreciate you bringing this to our attention and apologize for the frustration caused. -Lian Footwear Support Team

Response from Lian FootwearAug 21, 2026

Hi Sharon, Thank you for bringing this to our attention, and we sincerely apologize for the frustration and inconvenience you’ve experienced. We’re very sorry to hear that you received shoes in a size different from what you expected and that the return process has been frustrating. We also understand your concern about not yet seeing the refund you were expecting. We would appreciate the opportunity to review your order, return/refund status, and membership details carefully so we can clarify what happened and assist you with the appropriate next steps. Please reply to us directly with your order number or the email address used for the purchase, and our team will be happy to look into this for you. We sincerely apologize again for the experience and appreciate you giving us the opportunity to review your concerns. -Lian Footwear Support Team

Response from Lian FootwearAug 18, 2026

Hi Elisha, We’re truly sorry to hear about your experience and understand how disappointing it must have been to receive a product that did not meet your expectations. We appreciate you taking the time to share your feedback, and we’re also sorry for the difficulty you experienced with the return process. We’d genuinely like the opportunity to look into your concerns and see how we can assist. Please reach out to our support team at [email protected] with your order details, and we’ll be happy to review the situation and assist you personally. Thank you for bringing this to our attention. -Lian Footwear Support Team

Response from Lian FootwearAug 12, 2026

Hi Robert, We’re truly sorry to hear about your experience and understand why you’re frustrated, particularly regarding the refund and the membership charges you’re seeing on your statements. We would sincerely appreciate the opportunity to review this with you directly. Because your order, refund, and membership details involve private account and payment information, we’re unable to investigate or discuss the specifics publicly. Please contact our support team at [email protected] with your order number and the email address associated with your purchase. Our team will review the matter carefully and do our best to clarify what happened and assist you with any remaining concerns. We’re genuinely sorry for the frustration this has caused and appreciate you bringing it to our attention. We hope you’ll give us the opportunity to look into this properly and assist you directly. -Lian Footwear Support Team

Response from Lian FootwearAug 9, 2026

Hi, Thank you for taking the time to share your concerns with us. We’re genuinely sorry that your experience with the shoes and the return process has left you feeling this way. We understand how frustrating it is when a product doesn’t look or fit as expected, especially when you’re also concerned about the return process and shipping costs. We take your comments about the sizing, appearance, and product expectations seriously, and we’re sorry the shoes did not meet your expectations. We’d really like the opportunity to look into your specific situation and see what we can do to help. Please send us an email at [email protected] with your order number and a brief description of the issue. If possible, please also include photos of the shoes so our team can review everything properly. We’re sorry again for the disappointment and frustration. We appreciate you bringing this to our attention and giving us the opportunity to address your concerns directly. -Lian Footwear Support Team

Response from Lian FootwearAug 5, 2026

Hi, We're truly sorry to hear that your purchase didn't meet your expectations. We understand how disappointing it can be when the color and fit aren't what you were hoping for. We'd sincerely appreciate the opportunity to review your order and make things right. If you could email us at [email protected] with your order details, our team will carefully look into your concerns and work with you to find the best possible resolution. Thank you for taking the time to share your feedback with us. We genuinely value your experience and hope you'll give us the chance to assist you. -Lian Footwear Support Team

Response from Lian FootwearAug 4, 2026

Hi Brandi, Hi, We’re really sorry to hear that the shoes didn’t meet your expectations when it comes to fit. We completely understand how frustrating that can be, especially when you were expecting a comfortable pair of shoes. We’re also sorry for the concerns you’ve had regarding the return process and the VIP membership charge. We’d really appreciate the opportunity to look into this and assist you directly. Please reach out to us at [email protected] with your order details so our team can review your case and see how we can help. We sincerely apologize for the frustration you’ve experienced, and we hope we can have the chance to make things right. -Lian Footwear Support Team