Karen M.
Footwear is cheap
Footwear is cheap; made by a 5 year old. There is absolutely no support. The footwear is not worth the material alone. The company also charged me an additional $39.99 for some kind of membership that I never approved of.....Buyer BEWARE! Needless to say, the credit card company is handling the disputes. OH, also to add insult to injury, this SCAM company asked if I can give a detailed description of what the issue is with the shoe...like I did not explain enough already.
Response from Lian FootwearSep 23, 2026
Hi Karen, We’re truly sorry to hear about your experience. We understand how frustrating it is when the shoes don’t meet your expectations, especially with the concerns you had about the quality and the additional VIP Membership charge. The VIP Membership was selected during the original checkout, and the membership details and pricing are shown before the order is completed. A confirmation email is also sent after enrollment. We’re sorry if this was not clear at the time of purchase. We also apologize for asking you to explain the shoe issue again. We understand that you had already shared your concerns, and we didn’t mean to make you feel like you weren’t being heard. If you’d like us to look into your order and concerns, please reach us at [email protected]. We’ll be happy to review this with you. -Lian Footwear Support Team