Rachelle H.
I love the shoes
I love the shoes, but they are too small. Lian is working to send me the correct size. They were prompt in replying back to me and very helpful.

At Lian Footwear, we are passionate about delivering high-quality shoes tailored to meet the needs of older adults and foot pain sufferers. Our mission is to bring relief and renewed confidence to every step you take.
Lian Footwear (lianfootwear.com) has 231 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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Showing 11 reviews with 4 stars · Clear filters
Rachelle H.
I love the shoes, but they are too small. Lian is working to send me the correct size. They were prompt in replying back to me and very helpful.
Angela C.
Customer service was great, however when I received the shoes they did not have the gel insoles or arch support that was advertised. Once I ordered some insoles separately and put them in these shoes they were great and I was able to wear them. Overall the shoes are very pretty.
Response from Lian FootwearFeb 24, 2026
Thank you so much for taking the time to share your experience. We're really glad to hear that you were happy with our customer service — that truly means a lot to us. We’re sorry to learn that the shoes did not meet your expectations. That’s certainly not the experience we aim to provide, and we understand how disappointing that must have been. Your feedback is incredibly valuable, and we’ll be sharing this with our product team to ensure everything is accurate and clear moving forward. If there’s any way we can make this right, please feel free to reach out to us at [email protected] so we can review your case and explore a solution that works for you. Kind regards, Lian Footwear Team
Kelly C.
I waited several weeks for my shoes to arrive. I ordered 2 pairs. When they finally came, they were two different sizes - the ones that are my size fit well and are very comfortable. Disappointed in the delivery wait and the mismanaged packaging but love the fit and style of the pair that I can wear.