Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearOct 7, 2026

Hi, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you’ve had with the sizing, refund, and VIP Membership. We understand how upsetting it can be to see unexpected charges and have difficulty managing a membership you did not intend to have. We’re sorry that the process has been difficult and that we haven’t provided the support you expected. We would really appreciate the opportunity to review your concerns and help you directly. Please contact us at [email protected] with your order details, and our team will be happy to look into this further. We truly regret the experience you’ve had and appreciate you bringing it to our attention. Lian Footwear Support Team

Response from Lian FootwearOct 7, 2026

Hi, Thank you for sharing your concerns. We sincerely apologize for the frustration and inconvenience you experienced with the VIP Membership. The VIP Membership was selected during the checkout process before the order was placed, and a welcome email with the membership details was also sent after enrollment. However, we completely understand if you did not mean to enroll, and we’re sorry for any confusion this may have caused. We would genuinely like the opportunity to look into your concerns and assist you directly. Please contact us at [email protected] with your order details, and our team will be happy to review the matter and help you further. We truly appreciate you bringing this to our attention and are sorry for the experience you’ve had. Lian Footwear Support Team

Response from Lian FootwearSep 30, 2026

Hi Lizette, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and disappointment you experienced with the fit of the shoes. We understand how frustrating it is when the size you receive does not fit as expected. We also apologize for the return process and the cost of international return shipping. At the moment, we do not have an alternative designated return warehouse, and we understand that the shipping cost can be a significant concern. Regarding the VIP Membership, we’re sorry for the confusion this caused. The VIP Membership was selected before the order was placed, and we understand how frustrating it must have been to have difficulty managing the membership afterward. If you would like us to review your concerns further, please contact us at [email protected] with your order details. Our team will be happy to assist you. We truly appreciate you taking the time to share your concerns and are sorry that your experience did not meet your expectations. -Lian Footwear Support Team

Response from Lian FootwearSep 30, 2026

Hi, Thank you for sharing your concerns. We sincerely apologize for the frustration and concern you experienced regarding the VIP Membership charges. We understand how upsetting it can be to see a charge you were not expecting. The VIP Membership was selected during the checkout process before the order was placed, and we’re sorry if this was not clear to you at the time of purchase. We also understand your concerns about the cancellation process and apologize for any difficulty you experienced. We would appreciate the opportunity to review your account and concerns directly and provide any clarification we can. Please feel free to contact us at [email protected] with your order details, and our team will be happy to assist you further. We’re truly sorry for the frustration this situation has caused and appreciate you bringing your concerns to our attention. -Lian Footwear Support Team

Response from Lian FootwearSep 30, 2026

Hi Jane, We’re very sorry to hear about your experience and understand how concerning unexpected membership charges can be. We take concerns like this seriously and would genuinely like the opportunity to review your account and help resolve the issue. Please reach out to us at [email protected] with your order details so our team can look into the charges and provide the appropriate assistance. We sincerely apologize for the frustration this has caused and hope we can work with you toward a resolution. -Lian Footwear Support Team

Response from Lian FootwearSep 30, 2026

Hi Miyuki, We’re truly sorry to hear about your experience. Receiving a damaged and unwearable pair of shoes is understandably frustrating, and this is not the experience we want for our customers. We genuinely want to resolve this for you and make things right. Please email us at [email protected] with your order details and a photo of the damaged shoes so we can personally review your case and work with you toward a proper resolution. We sincerely apologize for the frustration this has caused and hope you’ll give us the opportunity to make this right. -Lian Footwear Support Team

Response from Lian FootwearSep 23, 2026

Hi Sheena, We’re sorry to hear about the unexpected charges and understand why you’re upset. We’d be happy to look into the three £29.99 charges and review what happened with your account. The VIP Membership is shown during checkout before an order is completed, and a confirmation email is sent after enrollment. However, we understand that the charges may not have been expected, and we’re sorry for the confusion. Please contact us at [email protected] with your order details so we can review this for you and assist further. -Lian Footwear Support Team

Response from Lian FootwearSep 23, 2026

Hi Janet, We’re really sorry to hear about your experience. We understand how frustrating it must have been to receive shoes that didn’t fit as expected and then have difficulty finding a solution for the return or exchange. We also apologize for the confusion regarding the VIP Membership. We understand why the charge was upsetting, and we’re sorry this left you feeling disappointed with us. We’d appreciate the chance to look into your concerns and see how we can help. Please contact us at [email protected] with your order details, and we’ll be happy to assist. -Lian Footwear Support Team