Lian FootwearReviews of lianfootwear.com

Response from Lian FootwearMay 22, 2026

Hi Pamela, We’re very sorry to hear about your experience and sincerely apologize for the disappointment caused. We understand your concerns regarding the odor and quality of the shoes, and we regret that the item did not meet your expectations. We would also like to clarify that our support team is active and available to assist customers with returns and order concerns. If you experienced difficulty reaching us, we truly apologize for the inconvenience. Our team remains happy to assist with return options and work toward a resolution directly. Please reach out to us with your order details so we can review your case further and provide assistance accordingly. We appreciate your feedback, as it helps us continue improving both our products and customer experience. -Lian Footwear Support Team

Response from Lian FootwearMay 19, 2026

Hi Pamella, We’re truly sorry to hear that the shoes did not meet your expectations and that you were disappointed with the quality and comfort of the item you received. We understand how frustrating it is when a product feels different from what you expected, especially regarding the fit, support, and material. Your feedback is very important to us, and we sincerely apologize for the inconvenience and dissatisfaction this experience has caused. We would appreciate the opportunity to assist you further and work toward a resolution. Please reach out to our support team with your order number and a few photos of the item, and we’ll carefully review your concern and provide the available options to help. -Lian Footwear Support Team

Response from Lian FootwearMay 19, 2026

Hi Sandra, We’re truly sorry to hear that the shoes did not meet your expectations. We understand how disappointing it can be when the product received feels different from what you anticipated, especially in terms of quality and comfort. Our support team would be more than happy to assist you with the return and refund process. Please contact us directly at [email protected] with your order number so we can review your case and provide the next steps. We appreciate you taking the time to share your experience, as feedback like yours helps us continue improving our products and service. -Lian Footwear Support Team

Response from Lian FootwearMay 18, 2026

Hi Jo, We’re truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment caused throughout the process. We understand how upsetting it must have been not receiving timely communication regarding your order, experiencing a long delivery delay, and then receiving an item that did not meet your expectations . Please know that this is not the experience we want for our customers. We take your feedback seriously and are continuously working to improve our communication, fulfillment process, and overall customer experience. We also apologize if you did not receive a timely response to your email inquiry. Our team is committed to assisting with return and refund concerns, and we would still be happy to review your case further and help however we can. Thank you for taking the time to share your feedback. -Lian Footwear Support Team

Response from Lian FootwearMay 18, 2026

Hi Cristi, We’re truly sorry to hear about your experience and understand your frustration regarding the sizing issue and return process. We sincerely apologize that the shoes you received did not meet your expectations and that the resolution offered did not feel satisfactory for you. Our goal is always to provide helpful support and fair solutions, and we regret that we fell short in your case. We appreciate you taking the time to share your feedback, as it helps us review and improve both our sizing guidance and customer service experience moving forward. Thank you again for your patience throughout the process, and we’re sorry we were unable to provide the experience you had hoped for. -Lian Footwear Support Team

Response from Lian FootwearMay 13, 2026

Hi, We’re truly sorry to hear that the shoes did not meet your expectations, and we sincerely apologize for the disappointment and frustration this experience has caused. We understand your concerns regarding the quality, odor, and return process, and we regret that you were left feeling dissatisfied with both the product and your experience with us. Customer satisfaction is very important to us, and we would genuinely appreciate the opportunity to review your case further and assist you directly. Please kindly contact us at [email protected] with your order number and details so our team can properly look into your concern and work toward a resolution. -Lian Footwear Support Team

Response from Lian FootwearMay 13, 2026

Hi Dee, We’re very sorry to hear about your experience and sincerely apologize for the frustration regarding the sizing and communication. We understand how disappointing it is to receive a size that did not meet your expectations, especially with the differences between UK and international sizing standards. We also regret that our customer support experience left you feeling this way. Please know that we take feedback like this seriously, and we would genuinely appreciate the opportunity to review your case further and assist you directly. Kindly contact us at [email protected] with your order details so we can look into this properly and work toward a resolution for you. Thank you for sharing your feedback. -Lian Footwear Support Team

Response from Lian FootwearMay 13, 2026

Hi Jo, We’re truly sorry to hear that the shoes did not meet your expectations. We completely understand how disappointing this experience must have been, and we sincerely apologize for the frustration caused. Customer satisfaction is very important to us, and we would genuinely appreciate the opportunity to review your case further and see how we can help make things right. Please kindly contact us directly at [email protected] with your order details, and our team will be happy to assist you further. Thank you for your feedback. -Lian Footwear Support Team