The Leading Hotels of the WorldReviews of lhw.com

D'Angleterre Copenhagen - Very bad experience. Bad rooms, much different than what promised. Unless the Hotel refurbishes it is not worth going there.

Used to be much better until they downsized several years ago. We used to love them very much but since their downgrade within the company and when we decided to travel to a landmark hotel in Munich, Germany, which turned out quite horrendous in what they sold online versus what we received. Not only that, the hotel messed up big time on transportation where there were clear correspondences between them and us and yet the hotel attempted to gaslight us to no avail. The driver who came to pick us up also learned of the situation right there and then and mind you, we had limited time to get to the airport. Their hotel concierge guy tried to play it off and punched my arm in a joking manner, excuse me? That could be called for sexual harassment. The driver and us documented this mix-up to the hotel and yet they did nothing. Absolutely nothing and continued on with gaslighting about the room, the transport correspondence and the inappropriate manner that I was treated (while next to my boyfriend). A month later, the hotel had the audacity to send us a bill stating we owe them on drinks (which was not the case because we didn’t drink and it was an overnight stay for an early morning flight). I told all of this to LHW when I got back and even included this hotel should be removed from their status for so many obvious reasons and guess what? They’re still on LHW’s site to this day. If you even read their reviews, you can see not only similarities but other horrifying and negative experiences other guests have endured. So no, LHW has definitely gone downhill since their downsizing and we haven’t gone through them in our travels since then.