Denise B.
I HIGHLY recommend NOT using this…
I HIGHLY recommend NOT using this company. I used this company to try and get furniture moved to my son (single father of 3) in another state. I should have canceled when after paying the deposit it was difficult to get in touch with anyone but did not. I was very clear of my items that needed to go, the company assured me that the space allocated to me would be enough for all items, in fact they said, "I had plenty of room". When the delivery company came to pick it up, they started adding other fees such as material to wrap the furniture and wanted an additional $870 to take the entertainment center (which was on the list). My son could not afford this and we were clear from the beginning that we can only pay what was originally quoted. Therefore, the entertainment center was not taken, and we have no other way to get it to him and our grandchildren to enjoy, which is so sad and upsetting. Long Haul & Storage didn't care, was argumentive and to date has not been willing to make this right. What we asked for was simple, send the entertainment center to our son since the company committed to do this, they refused and offered nothing to help resolve the situation. Now, we have no idea when the furniture will arrive at my son's house after being told it will be delivered within 2-10 days of pick up and actually we are not confident when it does arrive there will not be problems. I feel very deceived because this company has been very dishonest. It is disappointing and so sad that this company is not willing to do the right thing and I feel helpless in the situation. I am writing this review and I plan to do other things - to do everything I can to warn the public about this company. I believe it is a scam, they tell you one thing and do another and conveniently charge extra upon arrival. Very disappointing.
Response from Long Haul Moving & StorageMar 3, 2023
While we appreciate all feedback of our customers we want to formally respond on some inaccuracies written in this complaint. When the initial inventory list was provided we confirmed each item with you to determine the total space allocated for. Upon the movers arrival there were items not provided during the inventory call, nor listed and you requested these be moved. Unfortunately those items were determined by you to be of more value to send on the shipment than the entertainment center which is why you chose not to send it. We did try to accommodate every additional item at a discounted rate to take everything however you did not wish to pay for any additional space and chose to keep the entertainment center behind. We did offer a credit to Gina to which we were never taken up on. that offer is still available. Again we value all customer feedback and appreciate your side of the story.