Long Distance & Local Moving Services
Long Haul Moving & Storage (lhmove.com) has 274 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Moving & Storage · Coral Springs, Florida
Excellent
Moving & Storage · jupiter, Florida
Excellent
Moving & Storage · Tampa, Florida
Excellent
Moving & Storage · Hollywood, Florida
Excellent
Showing 65 reviews with 1 star · Clear filters
Laura R.
Lied, Misrepresentation. Cost me $3000 for nothing. I was very cleqr that I had a 12x24' storage unit that was packed tight. Tyler quoted me a little over $6000 and I was very happy. However, it turned out, that would only move approx 1/4 of my storage unit. Miscalculations between linear/cubic footage screwed me royally
Stephanie S.
May 12, 2023 I was given a quote over the phone and given a contract to sign right away. They asked for a down payment to hold the move. I gave them the money right there and then on April 24th. I called 2 days ago May 11 just to check on the dates of departure etc. They then told me it could take up to 31 days. WHAT!! I said, "I'm going without furniture for that long??? Ridiculous I want my deposit back for this trip planned for the June 23 over a month away." You have to cancel within 72 hours and they won't give you a cent back. After reading the contract it actually say 60 days yikes. They said that their in a new law that trucks are not allowed to travel over a certain mileage per day today (this is for the huge van lines with 3-5 different moves in each truck), but that law does not include smaller trucks moving one individual household. My suggestion this is a second part company with all sorts of hidden costs etc etc. Go with a local smaller company that their own boss. I asked for my deposit back they said no way read the contract. Well I will definitely do that but they don't tell you anything until the money is safe after 72 hours.
Graydon H.
This is the absolute worst company I’ve ever seen. They were horribly rude to me the entire time and tried to upswell me upwards of $800 for various crap including: paying for the packaging for my things, paying a bigger truck, paying for FOUR flights of stairs when I was on the second floor (make that make sense in your head lmao and btw, each flight of stairs is 75 EACH?) oh and not the mention the mover on delivery hit someone’s car on the way into the driveway, said I was laughing at him and abruptly left in the middle of moving everything, didn’t deliver my mattress so I had to call the company again, and left pounds and pounds of trash everywhere in my room and told me to deal with it. Oh and the cherry on top? They didn’t delivery my stuff for three weeks. Absolute baffoonery. A shady company. I couldn’t have scored a moving company lower.
I. G.
This is a broker and they will lie to you to get your money. I paid almost $700 deposit and was promised either same day or next day delivery. I was told I would receive a call from the trucking company dispatch within 72 hours of the move and that did not happen.
belinda C.
Not the movers but a broker. Truck showed up a full day late, only 2 movers so it took until 1 am to finish!! Not what was told I was paying for. This is just review of pickup… payment is shady….for getting it off truck. Will post again when delivery is actually made.
Guadalupe Y.
SCAM SCAM SCAM ! They will ask you for a itemized list of what you need moved , give you a quote, and then send a truck over with less than half the space you need. They tried to get 3k more from us. Then when you don't pay up , they send you a email to sign over saying they can keep the $900 deposit as credit. Lmao this company is a joke ! The other reviews are 100% fake ! Replied with some bs response. Might want to speak with Terry. We gave you the revised list and sent it to yall asap! The communication on your part sucks. And our truck driver let us know you pull this scam all the time. Let's say we did have only the stuff you noted, it still would not have fit in the spot you gave us ! As per the other reviews , this is a common issue you guys have. I see lawsuits in your future.
Response from Long Haul Moving & StorageMar 10, 2023
Ms. Yanez we would like to start by saying feedback is always appreciated, however you initially reserved your move for 6 items, 11 moving bags, and 15 boxes. This was the inventory provided by Mr. Yanez and subsequently signed off for. When we spoke with you the day before your pickup and 12 days of planning and preparing after your initial reservation you confirmed once again that these were all the items to be moved. The crew that arrived for your pickup at the storage location to which you requested a significantly increased list of items to be moved. While we did not have an issue transporting the additional items for you, understandably we could not add all of the extra items free of charge. Each service order is calculated on the total items, and their sizes to be moved. We did offer the additional items to be moved at a discounted rate to accommodate you as well as having already dispatched a crew to Buda, TX. Unfortunately you were unwilling to pay for the additional items you asked to be transported and because of this you requested the crew not to transport the original list of items at all. Nonetheless we did still offer to extend a credit to you as a courtesy in the event you wish to revise your list of items and transport them at another time.
RIPPED OFF C.
If you want to report this company, I HIGHLY suggest you submit a claim to the BBB, the FTC, FMCSA, and the attorney general in Florida and the state where the injury happened. Also remember! So under DOT law, 1. Interstate moves must use a binding estimate. 2. That estimate is binding and can not change without written and agreed upon documentation. The more complaints that are received, the more negative attention this company will get.
Response from Long Haul Moving & StorageMar 3, 2023
Unfortunately we cannot verify the authenticity of this review to be a legitimate customer of the company. This is not the first attempt of disparagement made towards our company as we have had other disparaging reviews posted on other platforms that were anonymous, or had no customer details within them.
Lorane R.
This is a scam. I also strongly believe these positive reviews are fake. My ordeal was extremely horrible from beginning to end. Please do not contract with them for your move.