LexJetReviews of lexjet.com

have not received my second Epson 770 gray ink I ordered.

It's been over 3 weeks since my order. No info until I reach out

Tried your company out for the first time. It was reported you had 3 day delivery, which wasn’t true. Only one item out of three got delivered on time, 3 days. The rest was supposed to be here today but as of 7:47 pm PST, no package. The real crux is I paid 10% more through you than my usual supplier. I felt it was worth it to get it in a rush, 3 days. Now, you are no faster than my reliable supplier is, maybe less. Supposed to be believed today but so far no show. Doubt I will be using you again. Sloppy work!’

I placed an order on 7/15 and was supposed to receive it the next day and it still has not arrived. I sent 2 emails and finally someone replied that the item was on backorder and that it would be shipped on the 23rd. I should of been notified if the item was on backorder. And was not

Still waiting on tracking numbers for the last 5 cartons of our order. I normally get an email with a tracking number for each carton as they sometimes come from different locations, but of the 10 we ordered, we have received 5 and I have yet to receive a tracking number.

Your website said that this would be delivered the next day....this was at 2-3 PM ( we have ordered many many items from you at that time of day or later and they are shipped right away and received next day)....you then sat on my order for over a day and that means it took 2 days for delivery instead of just one. I needed the item in question THE NEXT DAY not when you felt like shipping it out. If I had know that it would be delayed I would NOT have ordered it

I have bad luck with getting my orders shipped on time. In the past I've had larger orders bundled and shipped LTL without anyone telling me. The result was the materials arriving later than expected. It was explained that was the more cost-effective way. A phone call would've been nice so I could plan my production accordingly. This recent order was placed around 9:30/10am, and still didn't ship that day. I think blame was placed on UPS. I doubt that was the real answer. I like the material, and my rep in the office. But, the guys in the warehouse are making it difficult to keep ordering.

One of the ordered items has remained backordered without further explanation. Mistakes in availability happen, but at some point further customer contact would be appropriate.