Mary A.
I have repeatedly ask for a copy of my…
I have repeatedly ask for a copy of my loan documents,I want to be able to see when my payments are due. I have been told they aren't able to send by email yet everything else is sent by email. I was told they would be mailed to me, I have not received them! I would like to know what the problem is with me getting a copy of my loan!!!!!!!
Response from LevelUp FundingMay 5, 2025
Hi Maryann, Thank you for your feedback. We're sorry for the inconvenience you've experienced. At the time of accepting the loan, a detailed loan agreement was sent to you via email. This agreement outlined your payment schedule, the amounts due on each date, the finance charges based on scheduled payments, and the annual percentage rate (APR). However, we've gone ahead and sent you a copy of your loan agreement to the email address we have on file. If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813. Best regards, The Level Up Funding Team



