LevelUp FundingReviews of levelupfunding.com

Response from LevelUp FundingApr 17, 2026

Hi Mark, Thank you for your feedback. We understand your frustration and we're sorry to hear that we did not meet your expectations. To ensure your privacy, we cannot discuss account details here, but we would like to get the details of your experience so that we can properly escalate your concerns. Please email us directly at [email protected] or call us at 833-715-1810 to discuss. We’re available from 8AM – 8PM EST, Monday – Friday. Best regards, The Level Up Funding Team

Response from LevelUp FundingJan 30, 2026

Hi, Thank you for your feedback. We understand how important it is to receive timely assistance and clear communication, and we regret that your experience did not meet those expectations. It's important to remember that you are not obligated to keep the loan for the entire term. At any point in time, you may (1) pay off the loan early with no prepayment penalties and to save on interest, or (2) you may make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan, as outlined in the loan agreement. In the loan agreements, we also provide in detail the overall cost of the loan, finance charge, loan term, scheduled due dates, and payment amounts. A copy of your loan agreement is available to you at any time by logging into your Helpful Lending account, and we are here to discuss the terms of your loan with you in more detail. If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813. Best regards, The Level Up Funding Team

Response from LevelUp FundingOct 16, 2025

Hi, Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service team. Keep in mind that you are not obligated to keep the loan for its entirety. We also provide alternative payment options that may help reduce the overall cost of the loan. You also have the option to (1) pay off the loan early with no prepayment penalties, thus saving on interest, or (2) make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813. Best regards, The Level Up Funding Team

Response from LevelUp FundingSep 8, 2025

Hi, Thank you for your feedback. We’re glad we were able to assist you when you needed it. Keep in mind that you are not obligated to keep the loan for its entirety. We also provide alternative payment options that may help reduce the overall cost of the loan. You also have the option to (1) pay off the loan early with no prepayment penalties, thus saving on interest, or (2) make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813. Best regards, The Level Up Funding Team

Response from LevelUp FundingAug 14, 2025

Hi, Thank you for sharing your feedback. We're truly sorry to hear that we did not meet your expectations. Keep in mind that you are not obligated to keep the loan for its entirety. We also provide alternative payment options that may help reduce the overall cost of the loan. You also have the option to (1) pay off the loan early with no prepayment penalties, thus saving on interest, or (2) make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813. Best regards, The Level Up Funding Team

Response from LevelUp FundingJul 8, 2025

Hi, Thank you for your feedback. We understand how frustrating this experience may have been for you. However, we’re glad you were still able to receive your funds. Please note that a bank verification call is a required step in our process, which may have contributed to the delay. We’re glad to see that we were able to get the matter resolved. It’s always our goal to ensure any concerns are addressed promptly and to your satisfaction. If you have any further questions or concerns, or if there’s anything else we can do to assist you, please don’t hesitate to contact us. Our team is available Monday through Friday, 8:00 AM to 8:00 PM EST, at [email protected] or by phone at 833-715-1813. Best regards, The Level Up Funding Team

Response from LevelUp FundingMar 11, 2025

Hi, Thank you for your feedback! We’re sorry to hear that you were disappointed with your personal installment loan experience. Our priority is ensuring that customers understand their loan terms, and we are sorry to hear that you felt the terms were not clearly stated. At the time of accepting the loan, a detailed loan agreement was sent to you via email. This agreement outlined your payment schedule, the amounts due on each date, the finance charges based on scheduled payments, and the annual percentage rate (APR). Keep in mind that you were not obligated to keep the loan for its entirety. We also provide alternative payment options that may help reduce the overall cost of the loan. You also have the option to (1) pay off the loan early with no prepayment penalties, thus saving on interest, or (2) make additional payments toward the principal balance, which will also save on interest and shorten the life of the loan. If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813. Best regards, The Level Up Funding Team

Response from LevelUp FundingDec 3, 2024

Hi Michaela ONeil, Thank you for your feedback! We understand how important it is to receive accurate information regarding your funding timeline, and we apologize for any miscommunication. We strive to provide clear and reliable service, and we are happy to see that we were able to clarify when you would be receiving your funds. If you have any questions or need assistance in the future, don’t hesitate to reach out to us anytime at [email protected] or call us at 833-715-1813. Best regards, The Level Up Funding Team