Jean R.
Very simply
Very simply: I send a letter, through your site on the 5th of December, agreeing to pay Truist/Suntrust on one of the card. On the 6th I got two emails asking to take a decision, and on the 7th, 3 more. I understanding that your system is automatized, but it is a bit annoying nonetheless. Otherwise, I don't have to many thing to complain about, except about pressured, to take a loan, which I cannot do now, especially at the rate it was proposed, basically the same as some cards I am trying to pay. I did found that a bit disappointing, unexpected, and a bit pushy. A much lower interest rate would have been more logical and certainly more helpful. Some greedy cards when they felt that I was in trouble because I was just paying the minimum every months, in their generous mental sickness, raised my interest rate, a few up to 5 points. I was kind enough not to file bankruptcy, because it is not in my genes, but sometimes, I regret. Perhaps the CEO schmock at Chase, making 90K A DAY, could loan me some. That should not change his lifestyle, too painfully. Have a very pleasant day and wonderful Holidays