Level5mentoringReviews of level5mentoring.com

Response from Level5mentoringMar 31, 2026

Hi Jupiter, Thank you for sharing your experience. I’ve carefully reviewed our communication history to ensure accuracy. When you contacted support on December 11, 2025 regarding a refund, there was no mention of accessibility needs, subtitles, or difficulty accessing the course. You received a same-day response confirming that your October 2024 purchase was outside of the 30-day money-back guarantee. I also reviewed your earlier message from July 20, 2025, where you reached out to confirm your payment plan was complete. Our team responded within 20 minutes, and no concerns were raised at that time regarding access, support, or your experience with the program. We take claims of “no support” seriously, and our records show that responses were provided promptly when you reached out. We’re also always open to supporting accessibility needs when they are communicated...this has been done in other cases, including adding subtitles upon request. We understand that your current experience feels frustrating, and at the same time, we want to ensure that what is shared publicly reflects the full and accurate timeline of communication, as well as the policies agreed to at the time of purchase. If you would still like assistance accessing the material in a way that works for you, you’re welcome to reach out. Level 5 Team

Response from Level5mentoringApr 7, 2026

Thank you for sharing your perspective. Brian has openly shared many times that he is not a "guru" or a "healer" and serves as a reminder for those that are ready. Brian was aware of his abilities at 3 and this became his business 15 years ago. He has helped 300,000 people to become free from an endless list of issues they had suffered with their entire lives. He has never claimed to be better than anyone. He does claim what he does works better than anything he has seen, and this is backed by thousands of testimonials. The community you observed is made up of people, some of which have been doing this work long-term...their engagement reflects value received in real time, not desperation. It is best to stick to facts, not purely making assumptions about other people's experience.

Response from Level5mentoringApr 4, 2026

Hi Juk, Thank you for bringing this forward. I want to clarify that we are a legitimate company that has served over 300,000 customers. We have thousands of testimonials from individuals who have received and engaged with our products, programs and one on one sessions with Brian. Situations like this are typically related to delivery issues such as emails going to spam folders or an incorrect email address entered at checkout. We do respond to all received support requests, and if a message wasn’t received or delivered, that can impact follow-up. That said, we’re here to ensure this is resolved for you. Please reach out to us at [email protected] with your order details, and we’ll make sure you either receive access to your purchase or are fully refunded. Level 5 Support Team

Response from Level5mentoringOct 11, 2025

October 11, 2025 Hi Gezellig, if you email [email protected] we will help you get your book. April 4, 2026 Hi Gezellig, I want to clarify that we are a legitimate company that has served over 300,000 customers. We have thousands of testimonials from individuals who have received and engaged with our products, programs and one on one sessions with Brian. Situations like this are typically related to delivery issues such as emails going to spam folders or an incorrect email address entered at checkout. We do respond to all received support requests, and if a message wasn’t received or delivered, that can impact follow-up. That said, we’re here still wanting to ensure this is resolved for you. Please reach out to us at [email protected] with your order details, and we’ll make sure you either receive access to your purchase or are fully refunded. Level 5 Support Team

Response from Level5mentoringApr 4, 2026

Hi A D, Thank you for sharing your experience. I want to address this directly, as it does not reflect how our support process operates. If a message was not received or delivered, that can impact follow-up, and we’re always available to review and resolve situations directly. We operate with integrity and honor all refund requests that fall within the terms provided for each product at the time of purchase. As for your comments around content and offers, we provide additional opportunities for those who choose to go deeper with the work, while individuals are always free to engage at the level that aligns for them. We’ve supported over 300,000 individuals, with many sharing their experiences through testimonials after engaging with Brian's book, programs, as well as group and one on one sessions. You’re welcome to reach out to our support team at [email protected], so we can review your situation and ensure everything has been handled appropriately. Level 5 Support Team

Response from Level5mentoringOct 6, 2025

Hi Marvin, unfortunately, you had entered an incorrect email, and it took a few days to locate your purchase. Once we found your purchase, we sent you an email with the access, and I can see that you have opened it.