LettucegrowReviews of lettucegrow.com

There was an issue with a return that was handled professionally and promptly. Also, one of the glass top from the counterstand was chipped. I notified customer service and was sent a replacement immediately. The company customer service is by far the best and your issues will be resolved on a timely basis.

I purchased $100 worth of live seedlings from Lettuce Grow. Their stated shipping timeframe for live seedlings is 1–2 days, but my order took 8 days from shipment to delivery. The plants arrived completely rotted and unusable. I documented their condition and submitted a claim to Lettuce Grow the exact day they were delivered. After four claims and multiple attempts to resolve the matter, Lettuce Grow refused to provide a replacement or credit, even though their Terms of Service state: “If you have any issues with a seedling order, please contact our team of expert growers within seven (7) days of your order’s arrival... In the unlikely event we cannot solve the problem, we will provide you with a credit for any affected seedlings.” Now I’m stuck with a $799 Farmstand and approximately $300 worth of Glow Lights, along with the plant food and pH strips I purchased from them, and I have no usable plants to put in it. I am out approximately $1,200 in Lettuce Grow purchases, not including the additional supplies. Their customer support has been HORRIBLE. I have never experienced such poor customer service over an issue that should have been so simple to resolve. I paid for live plants, received completely rotted plants, reported the problem immediately, and still could not get them to make it right. Extremely disappointing.

I cannot reach anyone at LettuceGrow to report my faulty smart timer and all of my plants have died. I have literally sent them 4 messages and no one has gotten back to me.

I've been a customer since 2022.. The response time is horrible . No customer service, no return messages. Lost lots of seedling because of heat Poor warranty and horrible ISSUES with the GLOW RINGS . If you grow inside like I do. This co is not the best . Don't do it.

After reading your reviews on Lettuce grow customer service, which is non-existent, I realize why I can't get help. They truly do not respond if you're having a problem and need some guidance or you receive plants that are battered and broken and die right after received!!! I will no longer be a client after my pre-paid seedling credit is used up. Something has happened because it wasn't like this when I started using LG in 2022.

Shocking website. App is useless. Ordering is difficult as app is painful to navigate. Customer service unhelpful. The fact that you cant return a buying mistake like corks is ridiculous. Its plastic. They constantly change pricing. They claim 100 seedlings which is a lie. They have about 30 maybe 36 available with limited herbs each time. How much lettice can anyone eat ? Ypu now have to cote on almost half of the pretend 100 seedlings...what the ????? How can you not have oregano year round etc. Seedlings much less interesting every year. I am onto my 3rd pump in 4 years. The so called wireless timer doesnt say it doesnt work with android and when you contact them they go...oh well. Really gone down hill. I would not recommend. If you do know that the sales pitch on the website is rubbish

First of all, Trust Pilot needs to delete the bad reviews that are obviously not about Lettuce Grow. Second, the Lettuce Grow Farmstand is amazing. Very easy to grow food. Highly recommended plug and play hydroponics system. The reason I gave only 3 stars is their customer service is almost non existent. They eliminated their customer service phone number and now there is no live chat. You have to email them and wait a few days for them to get back to you. If they ever do.... Lettuce Grow, step up your customer service if you want a 5 star review!

I have been growing with a Lettuce Grow system for 3 years and have had fantastic success. The seedlings make resets easy. The system is intuitive. It is easy to clean and maintain. The lettuce and other veggies I grow are fantastic. As grocery store prices continue to rise, growing your own makes more and more sense. The recent "spring reset" offer makes cleaning and renewing your system so easy.