Beth
Who makes a customer pay for their business error
I am extremely disappointed by this company. I purchased a national park cup and 2 states cups for my friends. When I placed the order, I mistakenly ordered 2 black state cups -- I wanted 1 white and 1 black cup. After ordering, I saw the order confirmation and realized my mistake. I then text the company within 15 minutes to ask if they could change the order to be 1 black and 1 white cup. The order received a couple days ago and the sent 2 white state cups (honestly would have preferred that 2 black were send - 1 friend would definitely not like thecwhite). I sent a note last night and the said that it generally costs between $10-15 to return, so I'd be better off just buying a new one instead of returning the one that was shipped incorrectly. They stated that would send a 30% discount code to help with the cost. I sent the a note that the error was on their end (which I have an email trail showing all of our correspondence). They wrote back that accidents happen and we can send you a 40% off coupon for my trouble, that I can use to purchase the correct cup. While I understand that I screwed up first by not ordering the colors properly, they stated that they were able to fix the order. I really don't understand the logic that I should eat the cost of the cup in the wrong color and have to purchase a new one in the correct color. It's pretty shady to me.
Response from Let's WanderOct 13, 2025
Hi Beth We’re truly sorry for the experience you had, it’s certainly not what we aim for, and we take your feedback seriously. To make things right, our team has arranged a free reshipment for your bottle, and we’ve sent the tracking number to your email for your reference. If you haven’t received it, don’t hesitate to reach out to us.




