Sheena
Worst experience
Worst experience with this company and its employees. An employee reversed into our parked car after cooking for our event and did not have insurance. We were left with thousands of dollars in expenses. We were repeatedly told that the owners were aware of the situation, that they were waiting to hear back from them, that they were working on getting the company’s insurance information, and that we would be taken care of. Nearly two weeks later, the story completely changed. We were told the company would not provide its insurance information, that the booking supposedly was not in their system and was a private event, all events are private with this company as they are all done in home, and that the company had nothing to do with the event. That is incredibly difficult to understand considering two different people associated with the company were involved from the booking through the actual event. The company’s name, equipment with their logo, uniform, branding and website were all used throughout the process. We are now left thousands of dollars out of pocket dealing with the damage ourselves. What an absolute mess and an incredibly disappointing experience. We are a family of six who simply expected the people involved to follow through on their repeated promises to take care of the situation. Instead, after nearly two weeks of assurances, everyone has walked away and left our family to deal with the financial aftermath of damage we did not cause.