I have asked multiple times to cancel my subscription and instead this company continues to charge me and take my money. Now they want to offer me this horrible service for a discounted rate, but it is too late. You all should have done this before you charged me thousands of dollars. This is at the point of me taking legal action and I promise I will not lose. I was promised this was over and they continue to charge my card.
TH
Thee Hemp C.
As a business, I do not recommend the Boost package
For someone planning a party this site seems pretty awesome. I had very high hopes for this platform and the potential performance our product would do here. When speaking with a representative, it sounded like paying the higher premium was the way to go since their services would really cover all the logistics and be managing the profile so much show that they promised if our page did not perform that there would be a full refund of our $1500 after 90 days on their site. Instead, we were charged an additional $1500 for the worst performing ‘ad’ we have ever had in 8 years of business. After multiple emails back-and-forth, they finally canceled our subscription, but have yet to refund us for either of the two charges. When I reach out in regard to the charges. There is no response - working with the bank now to dispute the charges for services that were never rendered.
If you can be more hands-on, I could see how this site would be extremely helpful. They are providing a platform for you, but you do have to do all of the work because there is no customer service or backing for the small businesses on their site.
As a consumer, again, I could see how this would be an amazing site and I do wish them all the best, but they truly need to take care of the businesses on their platform better.
MS
Mika S.
No traffic and fraudulent charge.
Not only did joining this website generate very little traffic, but cancelling my subscription was also unnecessarily difficult.
I emailed to cancel and received a reply asking why. After I explained my reasons, I received several more emails trying to discourage me from cancelling. I did not want to waste any more time on the matter and reasonably expected my cancellation request to be processed. However, LetsBatch charged my credit card again.
Think twice before giving this company your credit card details. Based on my experience, it is not worth it.
RC
Ryan C.
Promises Don't Equal Results
Based on the information Reilly Santa, Batch Account Executive, presented, I believed Let's Batch would be an established platform that could provide meaningful value to my wine and food tour business departing from San Diego. Unfortunately, that was not our experience.
Despite investing additional time and effort to improve the results, the platform generated zero leads and only added to our marketing expenses.
As a small business, every marketing dollar matters. During an already challenging period, those expenses had a meaningful impact on our finances, which made the lack of results especially disappointing. I would not recommend Let's Batch!
BG
B G.
Your web site sucks and you scammed me…
Your web site sucks and you scammed me out $50 on my last order I was going to order again but same deal I dint catch before. Send in proof to Illinois attn general. Your shopafile link suck. You have no customer service. Screw you.
Response from BatchJun 25, 2026
Hi there — We looked into it on our end, but we can't locate any order or account matching your details, and the issue you're describing (the Shopafile link and the $50 charge) doesn't appear to be connected to our company, Batch. Our website is letsbatch.com. It looks like this review may have been intended for a different company altogether.
If you believe you did transact with us, email [email protected] with any order details and we'll get to the bottom of it right away.
Otherwise, we'd recommend reaching out directly to the business you ordered from so they can make it right.
SE
Shawn E.
zero results and no communication after…
zero results and no communication after the sale. 90 days of nothing isn't something worth what they charge. not a single lead or booking and i get leads/bookings every week from gigsalad, the bash and eva. do better!
Response from BatchMay 1, 2026
We appreciate the feedback. Looking at your listing, there are a few things that would have significantly improved performance — no videos, no reviews, and a price point that's above what typically converts on our platform.
Planners rely heavily on social proof when booking, and a listing with no reviews and no video is a hard sell regardless of the platform. Both were flagged as recommended actions directly in your partner portal.
Batch works best when partners engage with the optimization process. We wish you the best, Shawn!
If you have any additional questions or concerns, please don't hesitate to reach out directly to [email protected].
— The Batch Team
JK
Jony K.
Signed up as a business
Signed up as a business. It has been 4 months, ZERO return on the money spent. Have been trying to cancel our account for the last week with ZERO response via chat, email because no number to call. We will be filing a complaint with the Better Business Burea (BBB) and disputing the charge and blocking any future payments. Avoid this company at all costs. They hold you hostage and charge you with no option to cancel.
Response from BatchApr 22, 2026
Thank you for sharing your experience, and we're sorry to hear about the frustration you encountered, particularly around reaching our team and the cancellation process. We take all feedback seriously to whom which we have addressed your concerns directly.
We're glad to share that since connecting with you, we've been able to work together closely to make meaningful improvements to your listing, including, a full title and description overhaul, video upload, photo reorganization, and tag updates. We're already seeing strong results, with your listing achieving a great statistics placing it among the top performing listings on our platform.
We recognize that the early experience you had did not reflect the level of support we strive to provide every partner, and we sincerely regret that. Every partner deserves a direct point of contact and timely communication, and we are committed to making sure that is the experience going forward.
If you have any additional questions or concerns, please don't hesitate to reach out directly to [email protected].
— The Batch Team
BN
Brittany N.
I tried this out as a business
I tried this out as a business, but didn't get any ROI on it. No worries, it's not for everyone. But when I went to cancel the account, they forced me to schedule a call with an account manager. And they require cancellation notice within 14 days of your billing date. My next billing date is April 22nd and of course the first available phone call with my account manager was April 23rd. They refused to help me at all. Now I am a small business that is being held hostage. They removed phone numbers from everything and I can't even get a hold of the original sales person I spoke to. This is so untrustworthy and sketchy and so upsetting. If this is how they treat the businesses that work with them, I can't imagine what the customer facing experience is if there is ever an issue.
Response from BatchApr 9, 2026
Thank you for sharing your experience, and we're sorry to hear you're feeling frustrated with the cancellation process. We take all feedback seriously and want to address your concerns directly.
We do want to note that our team proactively called you on two separate occasions, but were unfortunately unable to complete those conversations. We understand that doesn't make the scheduling situation less frustrating, and we genuinely regret that the timing of the first available appointment fell outside your billing window.
Our cancellation policy and notice requirements are outlined in our partner agreement, and we recognize that the interaction of those timelines — in your case — led to an outcome that felt unfair. That's not the experience we want any partner to have, and it's feedback we're taking seriously internally.
If you have any questions, please reach out directly to [email protected].
— The Batch Team