I signed up as a business to
Use their platform. I’ve made no return on investment and they are still charging my card months later after I’ve asked the via text and email to cancel my membership.
Response from BatchApr 9, 2026
Hello,
Our apologies for the frustration this caused. When you requested cancellation in December, the process wasn't completed as it should have been — and that's our mistake.
We've now cancelled your membership and issued a full refund for all charges from December through March.
If you have any questions, please reach out directly to [email protected].
— The Batch Team
NP
N P.
This company is a total scam
This company is a total scam. You get zero business from it. Not one client.
MB
Maria B.
Encomenda entregue numa morada diferente da que pedi
Foi-me enviada uma encomenda para ser entregue num ponto CTT perto de minha casa (já confirmei com a loja onde fiz a compra que a minha indicação foi transmitida), e a Batch por auto recriação entregou na loja dos CTT longe de minha casa. Seria conveniente terem pessoalmente nas entregas que saiba ler moradas
Response from BatchJan 30, 2026
Olá Maria!
Receio que tenha escrito para a empresa errada. A nossa empresa é uma empresa americana (letsbatch.com) e não a Batch de Portugal (itsabatch.com).
Se não se importa, poderia remover a sua avaliação?
JA
James A.
A very disreputable cancellation/refund…
A very disreputable cancellation/refund policy. Attempted to contact their team within 24 hours of making a booking and before it was confirmed to see about cancellation, and despite the reserved date being 2 months out, they insisted on keeping 50% of an over $800 charge.
JR
Jennifer R.
It is a scam, you cannot cancel
They have sold me a discounted package, but then, after i paid, they did not make my account live for more than 3 weeks. When the service did not match my needs, they will not respond to calls, chats or emails to cancel. The chat has never responded to my email. Here is the last person that told me to cancel through chat that will now not respond to my cancel request....
Keeganne Sharko
Sales Development Representative
letsbatch.com
JR
Jim R.
ZERO ROAS
We started working with Let’s Batch in January after their sales representative, Reilly Santa, reached out to us and explained how well our tours would align with their platform, audience, and demographic. Based on those conversations, we listed our tours and committed to their advertising program in good faith.
After an entire year on the platform, we did not receive a single inquiry or booking — zero return on ad spend. We reached out to their support team to express our concerns, and today I spoke directly with Aislinn to discuss the situation. During that call, she shared that our tour pricing is approximately six times higher than what Let’s Batch’s typical customer expects to pay.
This was the first time anyone at Let’s Batch mentioned that our pricing was significantly outside their customer demographic. At no point during onboarding — nor in conversations with Reilly or anyone else — was this ever disclosed. Had that been communicated upfront, we would never have listed these tours on the platform in the first place.
We attempted to find a fair, win-win resolution by proposing to advertise tours from a different division we own that are aligned with their audience’s price expectations, asking Let’s Batch to waive fees for one year given the misleading onboarding experience (keeping in mind they would still earn 10% on every booking). That request was denied. Instead, we were offered a “reduced” monthly rate of $75 to continue advertising.
At that point, we had already paid $1,800 with absolutely zero return. Being asked to pay even more after a year of no results and poor fit was unacceptable.
Based on our experience, we would strongly caution other businesses to be very careful when working with Let’s Batch. Their focus appears to be on collecting advertising fees, regardless of whether your product or service is truly a good match for their customer base. For us, this was a complete waste of time and money, and we would not work with them again.
NF
Nick F.
zero leads rip off not worth working…
zero leads rip off not worth working with them honesty a lot of better marketing companies out there
BS
Brian S.
Let’s batch is full of false promises
Let’s batch is full of false promises. They take your money and provide zero services. I was a customer for three months, I had seen zero bookings from them when I tried to Collab with them on Instagram they would never respond, absolute waste of money, one of the worst marketing services I’ve ever encountered.