LetiflyReviews of letifly.com

This company is a sham. I purchased two pendant lights from them. The website said they were returnable within 2 weeks of purchase. Well, they made sure there was no way to return them because the lights came 6 weeks later. And that wasn't the end of it. The lights were adorable, but not to US standards. In fact, the circuitry was for UK electricity, not US and the opening to insert the base and light bulb were UK standard as well. It couldn't even be converted to US. The company doesn't answer emails or phone calls. I've wasted my money. Don't buy from these people!

I bought 8 fixtures and had troubles with 4 of them. You see all reviews in their web page are 4 and 5 stars, but their products are not as shown in their selling pictures, they have problems and they sell it as good design fixtures but they are cheap and with problems. They also sent one fixture the wrong size, smaller than the one I bought, and they said as I wrote after too long I have to buy the fixture again and pay for it.... as if I am doing that mistake again. Not happy at all with Letifly. I am totally mad at myself that I did not read Trustpilot reviews before I bought from them.

I would avoid buying anything from letifly.com. We were looking for pendant lights for our kitchen. Found a link to pendents sold by this company through a third-party website. I was cautious to only order one, since they were expensive - on sale from +$500 to $214 - and marked as “final sale” that they were not returnable. The issues started as soon as I ordered them. I never got a confirmation email. I tried calling their customer support (New York area code), but it goes straight to a message that the number is not in use and to call a California number. Called it and no one answers. I called twice that day. So I emailed the company, they responded the next day that I’ll get a confirmation when they ship, in 1-4 days - this isn’t standard practice with anyone I’ve ever done business with online. I emailed them a week later since I still have not received any email (not sent to junk mailbox). They responded that they shipped it and that they already sent me an email. Eventually after two more emails, I got a tracking number - so all seemed fine. I got the package, the light came with no instructions and no original packaging - just some packing paper and styrofoam wedges jammed in. The included invoice didn’t even list the price on it, so I would have no record of what was paid other than my CC statement, but fortunately I had screenshots from when I placed the order. I took the light out of the shipping box and noticed two things. First, there was no UL or other certification tag on it. (I now know that you can sell non-UL listed electrical equipment in the US, but it is not to code to install it. Insurance may not cover losses if your home burns down due to an electrical fire.) I checked the company website, and sure enough, they don’t say anything about UL listing in their product description - so that’s a buyer beware lesson. The second issue is that the metal lamp shade was damaged. It was bent in two places, so the parts didn’t fit together. The upper and lower halves of the pendent were mismatched in the first place - there was a gap between the base and shade where there should have been a smooth transition - but the damage makes it all the more apparent. I contacted Letifly multiple times now over a two week period without any response. I believe that they shipped me a damaged item, since the shipping box did not show any signs of abuse or negligence. So to sum up, poor quality product, questionable practices as far as sale and shipping, and they don’t respond when you have a legitimate issue with the product.

I recently ordered a rug from this store, I quickly realized I ordered the wrong size… I reached out to explain the situation and my experience with the customer service representative was 10/10!! thanks to that I got the right size and I got it on time!

I had a good experience with letifly. I purchased a mini cordless lamp for my night stand and it is fabulous! It did take 2 weeks to arrive but when it did I fell instantly in love. It was nicely packaged and considerably cheaper than other websites. I would recommend them.

They delivered only the shade portion of my light and did not include the hardware or cord for the actual light part. Now because it's past 30 days since they delivered one portion of my order, they want me to pay more to receive the rest. Scam. Do not order. I will be reporting to the BBB

This is the worst company and I will never order from them again. I ordered a simple small vase for Christmas, it's now January 3rd, they lost my item, then they found it, and they use a delivery company that isn't able to access lobbies, so in general - it's just a headache. Do not order from them!

This company is a SCAM and will be reported to my states attorney general's office. The items I received are cheap garbage from China. The products were so bad that I reverse imaged searched the products I ordered, and other products on Letifly.com, and ALL of there stuff is resold trash from a Chinese website called Aliexpress. I should have known better than to order from a shady website that markets "70% off" all of there stuff. I tried to return the garbage I received, but they gave me the run-around and actually make customers pay to return stuff, and most of their stuff is non-returnable. The five star reviews here are CLEARLY fake and written by the scammers that run this fraud. STAY FAR AWAY FROM THIS SCAM BUSINESS!