LetiflyReviews of letifly.com

I bought a dog bed and upon realising it was the wrong colour I asked to change it. They claimed the item had been posted that day and there was no refund policy due to hygiene even though I hadn’t even received it. When it did arrive it will only fit a small cat. A complete waste of £65. Be very careful when buying and make sure you order the correct item. Triple check the size!

This company provides extremely poor—essentially nonexistent—customer support. Their return policy is unacceptable. I strongly recommend avoiding this company and not purchasing anything from them. They do not respond to emails or phone calls and fail to send any order notifications. Initially, they didn’t even ship the product I purchased. I had to dispute the charge with my credit card company before they finally sent my order (six forks), which arrived without any documentation or explanation. When I attempted to return the item, I found their return policy to be unreasonable: effectively making returns impossible. I lost a lot of time, nerve and money.

Amazing service! Very personable. Ali took her time to show me how to use the product and took photos so I could see how it looked prior to purchase!

Wanted to return an item (got wrong color by mistake) and they only offered store credit. Fine. But they don't offer shipping label so shipping back a small box to another coast was $50, so half the cost of the item. Now I am stuck with this thing I don't need, but I worry if I send it they will find an excuse to not take it anyway. If you buy something from them, assume it is final purchase.

I purchased a product in blue color and it is actually green. I need to return it, and after 4 days, I'm still waiting for support. Forget about this vendor

Sadly I didn't do my due diligence and got scammed by this company. I ordered a flush mount for my daughters room when it came is was in pieces and not up to code. I paid for return shipping and they want to only give me store credit. 1. I would never buy from them again and 2. have you looked at the prices of their items. I opened a PayPal claim. We will see what happens but this is definitely a lesson learned.

WARNING TO BUYERS: Do not buy lighting fixtures from Letifly. Their quality control is nonexistent, and their policies are designed to trap you with unusable products. I spent over $400 on two Ora Stone Wall Lamps. Attempt 1: They arrived with bulbs that fit the socket but were the wrong specification for the lamp. Attempt 2: After I complained, they sent replacements that were even worse—wrong size and wrong connector entirely. Physically incompatible. When I asked for a small partial refund ($40) to just buy the correct bulbs myself at a local hardware store, they refused. Their excuse? They claim the bulbs are "complimentary gifts" and therefore they aren't liable if they send the wrong ones. The Catch: The bulbs arrived pre-installed inside the fixtures. They are integral components, not "gifts." Letifly uses this accounting trick to avoid liability for shipping non-conforming goods. They admitted they couldn't guarantee a third shipment would be correct, yet refused to cover the cost for me to fix their mistake. They expect you to pay full price for a product you can't plug in. Avoid at all costs.

They sent me the wrong item and then refused to give a refund. They wanted to only give store credit. After fighting it with it credit card they finally agreed to give a refund but won’t provide a return shipping label. Im going to let the credit card take care of it. But bottom line is - THEIR mistakes will cost YOU.