Sincerity
Lesson Fee Increase Without Informing Me
There are three good negative reasons why I'm disappointed with this US platform: #1. Before the free trial lesson with Louise Gast, she only charged $30.00 USD for a lesson of 30 minutes. Four days after the free trial lesson, I decided to book a second lesson with Louise Gast, and it was suddenly $39.00 USD for 30 minutes. #2. I messaged my instructor twice on January 5th, 2026 after the free trial lesson, she never replied, so I decided to message her again on January 9th, 2026 when she finally responded. Do you actually think she would've replied to my two messages on January 5th, if I didn't message her again on January 9th? #3. $39.00 USD is $54.26 CAD, so you're almost paying twice as much for one lesson instead of two lessons. To break it down, they let me down for the following: - Lesson fee increase without letting me know. - Poor customer service by the instructor. - No Canadian converter, therefore another fraudulent US website on the web. If you're not living in the USA, I warn all non-Americans to be cautious with these US scam websites all over; this was actually brought to my attention before. We should all know by now what America symbolizes and lives for - THE LUST FOR MONEY! Lessonface staff members don't bother replying to me or this negative review because nothing is going to reverse my decision, but only to warn the rest before they sign up with you.
Response from LessonfaceJan 12, 2026
The instructor referenced in this review did offer a free trial lesson, after which no paid lesson was booked by this student at any point, at any rate. Lesson rates are set by individual instructors and may change over time. Pre-paid lessons are honored at the rate they are booked. The student did not complete any paid booking nor make any payment to Lessonface. Pricing on Lessonface is displayed in USD, and this was clarified prior to any booking. While we regret the student’s frustration, the concerns raised appear to stem from misunderstanding. We at Lessonface strongly assert that we absolutely do not engage in any fraudulent activity



